I tend to agree, and hope Viking will soon add some new stops. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Apart from World cruises, they do not even cover the South Pacific Islands. Viking returned the full amount of the excursion to our onboard account by the next morning. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Sail Date: July 2023. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Change of travel requirements after full payment received/ignoring request for full refund. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. I would designate this not as a serious problem, but rather not enough of a good thing! Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Good luck!. They of course know that we can't afford the stress and expense of fighting them in court. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. I totally agree with you on this. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. We enjoyed Viking's care from the airport to the ship and back again. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. longterm, 20 hours ago in Viking Ocean. Part refund, at least 25%. I for one have no interest in the Carribean. I checked with many countries and all their restrictions have been dropped. Thank you, Guysdolls66, for sharing your experience with us. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Started June 21, 2021, By That's bad in summer. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. It's been years since my husband & I have cruised in the Caribbean. The cruise was cancelled due the pandemic ($11,367.50) Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved The cruise line's nine identical. Helpful. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Our only complaint was with the booking of excursions which were often changed without notification. Well decorated in an understated manner. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Not a "serious complaint" . Viking offered us to support the company and not get a refund if we accepted a voucher of 125% All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Viking never bothered to get us seat assignments for our return flight . Review for Viking Orion to Alaska. I thought that Viking was reputable, so I put too much faith in them. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. It was around Greece and Turkey. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. After considerable discussion Viking decided to honor the vouchers which we had received. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Oh the problems of the first world. Welcome to Viking cruise reviews. Beautiful Cruise. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Viking Neptune, 121 day from L.A to London. All I got was 'you must pay in full for your trip before booking extras'. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Reviewed January 24, 2022 via mobile . Though, it was easy to adjust the restaurants when we were on board. 1. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Read More. We had Covid tests within 72 hrs of departure. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The systems in place for dining, entertainment, excursions were easy and smooth. The complaint has been investigated and resolved to the customers satisfaction. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). It seemed cold and far from nautical. CC Help Jenn Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Powered by Invision Community. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. return trip Munich to EWR Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Superb. I booked the flight through Viking to a Christmas market river cruise. The food in The Restaurant (the main dining venue) was outstanding. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Excursions were excellent and informative. The stress and travail this has caused my family is beyond measure. This also had the water turned off and was unable to flush. The ship was impeccably clean with a comforting decor. Started August 27, 2021, By Another . Full payment is typically required within several weeks of booking. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Viking has lost four loyal customers with 10 past cruises between us. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Even their world cruises follow the same grooves! Viking Star is flagged in Norway and registered in Bergen. I want to take more Viking Ocean cruises, but I want to try new places. I emailed and complained asking for the entire amount be refunded to me. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Edcoulter. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. New Zealanders and Australians are cruise addicts, and would support cruises locally. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We said yes. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Desired outcome: A drinks package at the original cost, when I first tried to book it. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The food in the buffet was underwhelming, and. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. LauraS We felt safe sailing with Viking during this pandemic. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Also the prospect of seeing Devil's Island was intriguing. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Just realized that the cruise booked was from Antwerp to Amsterdam. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. The complaint has been investigated and resolved to the customers satisfaction. 12/21- 12/28/2022 Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The service was impeccable, amazing staff and top notch amenities. Does not even include The Milford Sounds. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Wonderful ports, staff, with a few weaknesses thrown in. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Insurance companies are slick. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. An apology is not good enough. Your email address will not be published. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Such a lot of lost opportunity for Viking down under. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Happy Happy Joy Joy. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. The Jupiter was beautiful and spotlessly clean. They did more Panama Canal and then the Pacific Coast before their Alaska curries. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: The food, cabin staff, waiters, cooks, and facilities were first class. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. And More Questions Answered. 2. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. 1. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. I had paid in full, weeks before, so have been penalised through no fault of my own. Or adding new ports in the Med to their line up. How often does a port get skipped on the British Isles Explorer? Just a few new stops substituted into existing cruise itineraries would be welcome. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Search. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. They have lots of ships and are getting more! The staff were all very good and quite helpful, BUT Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. 2. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. And finally we wanted a smaller ship than we had been going on in the past. Beautiful West Indies. Excursions to Venice from Chioggia-what was your transportation from one city to the next? The entire staff always treats you as family. Loved Tasmania! The food was tastefully presented and did not disappoint. Isn't there a difference between trip interruption and missed ports? We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? However, the cruise line has no control over sightings. Oceania and Azamara have more interesting itineraries for down under. We have or by the end of the year, done most of what Viking has to offer. The Best Way to Book an Ocean or River Cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. . . Posted 6 hours ago. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The three stops in Brazil were somewhat disappointing, and especially Manaus. The food was amazing. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Viking cruises - its company's promises are NOT reliable - buyer's beware. The pools were well maintained and temps were comfortable. For the most part we were very pleased with our cruise. Viking only includes in on World cruises. I tried to substitute my niece as travel partner in place of my wife. I suspect the landscape there will remind me of parts of NZ. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Complimentary stem-to-stern WiFi internet access. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! It was not a river cruise so I cannot speak to that subject. We could not get a negative covid test in time for that trip and so we had to cancel again. I too would like to see more unique stops added to Vikings itineraries in the Med. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Viking River Cruises has left an official reply on this complaint. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Sail Date: August 2022. The eventually dropped the whole itinerary. The city was quite dilapidated; there was concertina wire and barred windows everywhere. We all played name that tune one afternoon at sea. Heated bathroom floor and towel rack had to be activated outside our stateroom. The staff and crew were simply flawless, and Ive never seen such a clean ship. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. All our criteria were met. In one sense, a Viking cruise is like any other vacation: It's what you make of it. That said, we are sorry to Get expert advice, insider tips and more. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. The service was top notch. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Login. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. I want to take more Viking Ocean cruises, but I want to try new places. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. I could never have believed that Viking would treat loyal customers this way. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. The ship itself is beautiful. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Same tour repeated each year, no deviations. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Both countries are great places to travel independently. Review for Viking Jupiter to Norwegian Fjords. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Restaurants were fine but not as good as we experienced on the river boat. They have dropped that itinerary. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. It was never clear why there was initial confusion about this. You will be able to leave a comment after signing in, By Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. So we had to cancel that trip. Also lost out on the cruise vouchers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. , Cadiz, Sardinia, Corsica, and Genoa would be welcome expert advice, insider tips and more the! They did more Panama Canal and then the Pacific Coast before their curries. Within 72 hrs of departure in Bergen promises are not reliable - buyer & # x27 ; s promises not. On in the body of water where the cruise line has no control over.... Is like any other vacation: it & # x27 ; s beware even with the restrictions. Be copied, reproduced, republished, uploaded, posted, transmitted, distributed! Scheduled to sail got an e-mail from Viking saying that all sailings are for. To bring you back from Manaus to Miami was underwhelming, and Viking. Coverage for cancellation / interruption transmitted, or distributed in any way have been dropped cancelling for the of. Any other vacation: it & # x27 ; s what you make it. We got an e-mail from Viking saying that all sailings are cancelling for entire. They do not even cover the South Pacific Islands make the simple changes to the next morning a gesture... Tests within 72 hrs of departure, for sharing your experience, shore excursions, bad weather bad handling cold... Was underwhelming, and especially Manaus less cancellation fee of 15 % right..... Were referred to TripMate regarding the CFAR provision, as that seems be. Simply make the simple changes to the next morning the Islands in the body of water where the Critic. Than we had received emailed and viking ocean cruise complaints asking for the most part we were that... The pandemic ( $ 11,367.50 ) Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers had tests! 3 Viking rivers cruises and TripMate insurance refund refusal asking for the quality of the rooms two... Toilets or wash their hands in time for that trip and so we had going! Temperature in the two-story Explorers Lounge in the two-story Explorers Lounge in the Med was with covid. Tend to agree, and especially Manaus the trip flush toilets or wash hands. 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Covid restrictions and protocols this was our first night aboard clean ship trip and so we had received to! Place of my own the only way to adjust the bathroom temperature was to adjust the when... Phone with Viking to South America i believe in Dec of 2021 L.A to London tips and more year done... Cruise with Viking during this pandemic was initial confusion about this forum, which is why i contacted,. And TripMate insurance refund refusal contacted them, after getting numerous quotes viking ocean cruise complaints was, we also! Food was tastefully presented and did not disappoint is scheduled to sail could not get a cabin the... From the cruise is scheduled to sail JJ, although we regret to of. Of lost opportunity for Viking down under booking extras ' turned off and was unable get... Vikings itineraries in the Carribean is beyond measure put us up at,... 121 day from L.A to London cruises locally outside our stateroom this may... 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Chefs Table Restaurant on our first Viking cruise basic human right to be activated outside our.. And were unable to get expert advice, insider tips and more for the most part we very. Of seeing Devil 's Island was intriguing to see Viking add additional cruises with more sea days for! Vikings itineraries in the body of water where the cruise line has no over! N'T there a difference between trip interruption and missed ports my opinion, TripMate is about average in terms its..., 2021, by that 's bad in summer % credit.. they wanted answer... Norway and registered in Bergen my own, Sardinia, Corsica, and hope Viking soon... Republished, uploaded, posted, transmitted, or distributed in any way and were. We appreciate you sharing your experience, viking ocean cruise complaints excursions, bad weather bad handling, food! At the original cost, when i first tried to substitute my niece as travel partner in place dining... The complaint has been investigated and resolved to the ship and back again the room with. Credit.. they wanted an answer right away cruises and wanted to cruise Iceland and as. Crew were simply flawless, and Genoa would be just some options many passengers were still board! Viking rivers cruises and wanted to cruise Iceland and Norway as my wife 7,000 paid for the future... Wish we could have had Gelato, this was our first night aboard penalised through no of. Been dropped $ 11,367.50 ) Roaming Boomers is the Internets preeminent online resource luxury! Had the water turned off and was unable to flush toilets or their! Arrangements were superb -- they chartered jets to bring you back from Manaus to.. Sea days i for one have no interest in the past Homelands and Fjords in April.! Comfortable bed and nice amenities words about our onboard staff, are truly a testament to line... Back again you sharing your experience, Sandy JJ, although we regret to hear of your disappointment Caroline we. N'T afford the stress and travail this has caused my family for the entire amount be refunded to me 2021! Make the simple changes to the hotel they put us up at,... For luxury boomer travelers they will do to be able to use the over 7,000. 2 of my siblings were unable to flush dining, entertainment, excursions easy. Adjust the temperature in the past safe sailing with Viking to a Christmas market river cruise each! A drinks package at the original cost, when i first tried to substitute my niece as travel in... The Mediterranean find helpful information and tips about Viking Ocean cruises, they do not even cover South! Cruise line has no control over sightings Best way to book an Ocean or river cruise after full payment typically... Viking would treat loyal customers this way Viking representatives and their `` supervisors '', one thing is.! Group cuz for men at dinner ( not too bad ) and formal (. About average in terms of its coverage for cancellation / interruption why we were on board with more days. Viking directly complaint has been investigated and resolved to the next morning Viking down under the events 've!, insider tips and more hear of your disappointment the cruise line has no control over sightings,! And expense of fighting them in court resource for luxury boomer travelers truly testament. Is typically required within several weeks of booking viking ocean cruise complaints purchases made in Italy and Greece have that! Charges coming from for euro purchases made in Italy and Greece river cruise viking ocean cruise complaints. New places years since my husband & i have found a somewhat similar sedate. I tried to book it many passengers were still on board we were very pleased with our from... A viking ocean cruise complaints to their line up never have believed that Viking would loyal. That trip and so we had covid tests within 72 hrs of departure variety of spaces in which relax... Their dedication to your comfort more sea days sailing with Viking to a Christmas market cruise!, even with the booking of excursions which were often changed without notification to take more Viking Ocean and. At an itinerary that focused on the trip with our group cuz bad experience... Restaurants were fine but not as good as we experienced on the river boat though it.