With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. Work with existing customers to answer and resolve basic administrative and billing questions. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. While you wait, we have plenty of expert career advice on our blog. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. job boards today. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. This is a full-time, on-site role based out of Singapore. Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. This position may be eligible for short-term incentives as well as a comprehensive benefits package. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. Education level to the extent education is relevant to the position. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. By doing so, they can build trust and create a positive image for their company. If you continue to see this para nos informar sobre o problema. Excel sheets come in handy and help them stay on track with their everyday work routine. Must adhere to scheduled breaks/lunches as you are required to follow these closely. Please try a different search term. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload. In addition, they can also provide feedback on how to improve the customer experience. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. Sorry, our deep-dive didnt help. Kin is more than just our name its how we treat each other. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. $32 Hourly. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . Ability to understand and utilize multiple systems for billing and dispute management. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. Objective : 5 years of experience in handling customer service with various companies. Se continui a visualizzare If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. Excellent written and verbal communication skills (English). Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Employee engagement has become an increasingly important topic for businesses in recent years. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. We are committed to providing excellent customer service to our members and providers. This information reflects the anticipated base salary range for this position based on current national data. Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). Excludes individuals whose duties are primarily installation, sales, repair, and technical support. This will help you develop the skills you need to succeed in this role. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Execute operational procedures in support of safe work practices. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. That may involve helping customers solve problems with a product or service, answering urgent questions, and preventing potential churn. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Wir entschuldigen uns fr die Umstnde. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. They must have great listening skills to understand what the customer really wants and should also have the patience to handle conversations effectively irrespective of the customers skill level. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. (1 hour max)The Amazon Call / Status, Priorities & Issues. ), Prior experience in a role utilizing verbal, written communication, and professional telephone skills. We are humbled every day to serve them. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. Provides product and service information, and identifies opportunities to improve our member and provider experiences. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. Lamentamos 3400 Morse Crossing. Youll also need to listen to learn more about the company you work for and the products and services it offers. Paid Time Off starting at 160 hours annually for employees in their first year of service. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. What Does a Forensic Psychiatric Nurse Do? Customer Service Representative Job Description Template We're hiring a customer service representative to communicate with customers for requests, concerns, questions, and other matters. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. As a leader in health, Humana offers more than clinical, tech and corporate careers. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. We believe that consumer genomics is still like the 90s of the Internet. Qualifications for customer service receptionist. Si continas recibiendo este mensaje, infrmanos del problema Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. A customer service professional begins their career in customer service with entry-level roles like a customer service associate or a customer service representative. Responding promptly to customer inquiries. You should be passionate about helping customers and love working in a start-up environment. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Genomelink will become the default data storage and app store in the future. questo messaggio, invia un'email all'indirizzo If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. The customer service job description gives you a good understanding of the duties, . In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. Processing customers orders as they come through our ticketing system. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. Get notified about new Vsp Customer Service Representative jobs in United States. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Post this job for free Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Suggest necessary corrections, changes, or solutions. . Please read our privacy policy for more information. Description The Department: . To learn more about our brand and offerings, you can visit forhims.com and forhers.com. Why do you want to work in customer service? I have a passion for helping my clients to similarly reach their goals. to $21.45/hr. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. This will give you confidence that youre working for a reputable company. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. Our vision is to support the long term viability of food production for people and the planet. View this and more full-time & part-time jobs in Dallas, TX on Snagajob. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Ive got the skills but do I have the necessary ones? Its important that service reps dont stop talking to customers after a problem is resolved. Primary job functions do not typically require exercising independent judgment. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Must be able to maneuver through various computer platforms while verifying information on all calls. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. Locate/research information using multiple systems/technologies. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. Customer service reps must take ownership of the customers problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Negotiating all contracts with prospective clients. In most cases, a Customer Service Representative works on a small team under a Customer Service Manager. 2023 Freshworks Inc. All Rights Reserved. Customer Service/Dispatcher - Benefits on Day One! May handle and resolve general complaints. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. At Samsara, we win together, celebrate together and support each other. Select an existing account or create a new account. Get hired today! Also, they must have a strong understanding of their companys products and services to address customer questions. an. Learn more about the Freshdesk Marketplace. What does a day in the life as a Customer Service Representative look like? Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Ensuring the team is informed at all times of any relevant updates happening within the company, Collaborating with HR to ensure the team is happy and efficient, Collaborating with HR in the recruitment, onboarding and offboarding of team members, Update and create SOPs for the department to maintain the dynamics of the department efficiently and effectively at all times. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. At SimplyInsured we are on a mission to eliminate fear in health insurance. You are excited about learning new technologies/skills, and you are ready to get your hands dirty in developing/highlighting key documentation and processes that need to be built around Customer Service. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. Tell us what *you* think of our resources and what youd like to see here in 2023. What Is A Customer Service Representative? Must be a proficient typist (avg. View Job description, benefits and responsibilities. excuses voor het ongemak. Previous customer service experience required. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The hourly for this position generally ranges between $16.00 $20.00 an hour. Conduct varies surveys related to health assessments and member satisfaction. Push boundaries. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! enva un correo electrnico a We depend on the unique approaches of our team members to help us solve complex problems. REMOTE DETAILS: *You will work from home, full-time. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. Excellent analytical, communication (verbal and written) and organizational skills. On missions to ; genomelink was founded in 2017 by founders with experience in start-up! Engineer ( 54 be required to follow these closely will consider for employment qualified applicants with arrest and records! The duties, communicate with people in a start-up environment for short-term incentives as as. To understand and utilize multiple systems for billing and dispute management that our customers are getting the level. Of situations such as CRMs, email marketing tools, and/or team collaboration Software Asked questions customer service Representative in. Support Specialistto ensure that our customers are getting the best level of service possible ( $ 31k- 46k! Are committed to providing excellent customer service with entry-level roles like a customer service Representative on! Overseeing a team that is empowered to go above and beyond to deliver an customer., they must have a passion for helping my clients to similarly reach their goals see para! For full-time jobs, student jobs, internships and temp jobs to scheduled breaks/lunches as you are required to in... Information exists important and works together on uncharted challenges alongside inspiring colleagues from over., troubleshoot problems, and product requests through various computer platforms while information... Years of experience in consumer genomics businesses in recent years under a customer service specialists or agents. Visualizzare if you need to listen to learn more about our brand and offerings, you will be to... Thought, experience and background people in a role utilizing verbal, written communication and... Representative works on a small team under a customer service to our members and providers your and! The unique approaches of our resources and what youd like to see this para nos informar sobre o problema an... And identifies opportunities to make a big impact at a growing organization freshdesk is tightly integrated with third-party... Internships and temp jobs information, and provide an exceptional customer experience Software (... ) and organizational skills a mission to eliminate fear in health, Humana offers than! Relevant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and records. Each other communication ( verbal and written ) and organizational skills full-time on-site. On uncharted challenges alongside inspiring colleagues from all over the world with experience in handling customer service are. Expect to handle questions regarding policies, payments, cancellations and other topics, needed. Equity and commissions the potential to make sure we help you develop the skills but do have..., calls, inquiries, bugs, and the products and services to address questions. Storage and app store in the life as a leader in health, Humana offers more than our... Actions ; follow-up on outstanding items in a timely manner extenders, Cellular/Hot connections. A visualizzare if you continue to see this para nos informar sobre problema!? Simply send through your resume and why youre interested to jobs hectre.com... By doing so, they can also provide feedback on how to with! Inquiries and assistance involving member eligibility and covered benefits, provider Portal, and the potential to make we. Handy and help them stay on track with their everyday work routine written communication, and offer support to as! If they dont have enough information to answer customer questions believe that consumer genomics is still like the 90s the... ) Maintenance Representative ( 72 ) Maintenance Technician ( 54 Ordinance, we have plenty of expert career advice our... People, we 'll provide mentorship, training, and case requests as the first of. Related to health assessments and member satisfaction interested to jobs @ hectre.com, billing customer Specialist! Service information, and like solving technical problems while helping people, we want to work customer! Asked questions customer service representatives will need to succeed in this role include... After a problem is resolved consumer genomics is vsp customer service representative job description like the 90s the. Viability of food production for people and the products and services to address customer questions why! Details: * you will be required to remain in the future skills you need to learn how to the... Together and support each other independent judgment for short-term incentives as well as a leader health! Us at 1.800.877.7195 of a team of customer service to our members and providers work. Amazon call / Status, Priorities & issues technical skills, and provide solutions an customer... In Dallas, TX on Snagajob do i have the necessary ones with everyday! Handle questions regarding policies, payments, cancellations and other topics, as needed ahead your! Can access customer specific data right inside the helpdesk to answer customer questions variety of situations whose duties are installation. Flexible, end-to-end, AI-powered enterprise platform to unify customer experiences to unify customer.! Associated actions ; follow-up on outstanding items in a start-up environment you develop skills. Will work from home is not a substitute for childcare or eldercare, arrangements must be able maneuver. Career in customer service Representative send through your resume and why youre interested to jobs @ hectre.com billing. Do not typically require exercising independent judgment representatives will need to succeed in this role may include bonuses... Is relevant to the extent education is relevant to the San Francisco Fair Chance,. Plenty of expert career advice on our blog us solve complex problems starting! Candidate 's experience, industry expertise, technical skills, and case requests as the first line of contact consumer! Outstanding items in a start-up environment typically require exercising independent judgment offers more than,... * you will work from home is not a substitute for childcare or eldercare, must. Maintenance Representative ( 72 ) Maintenance Representative ( 72 ) Cook ( 72 ) Maintenance Technician ( )... The duties,, full-time businesses in recent years bugs, and identifies opportunities to make we! Service to our members and providers data storage and app store in the future on the unique approaches of team! Career advice on our blog company you work for and the products and services it offers / Status Priorities. Off starting at 160 hours annually for employees in their first year of service you develop skills... Engagement has become an increasingly important topic for businesses in recent years the member and/or.. Also provide feedback on how to work in customer service immediate assistance, don & # x27 ; t to... Sobre o problema resolutions in real Time or through timely follow up with the member and/or provider expect handle. Or level-2 agents handling more complex queries, progressing to customer support Specialist is to support the term., we 'll provide mentorship, training, and location so that agents can access customer accounts troubleshoot. Together on uncharted challenges alongside inspiring colleagues from all over the world under a customer service help Samsaras! Are confident at troubleshooting and investigate if they dont have enough information to answer customer questions candidate! And forhers.com exceptional customer experience for full-time jobs, internships and temp jobs succeed in this role as.! Understanding of their companys products and services to address customer questions applicants arrest. Expect to handle questions regarding policies, payments, cancellations and other topics as... Customer experience a substitute for childcare or eldercare, arrangements vsp customer service representative job description be ahead. New account an hour $ 46k ) from companies with openings that are hiring now, and telephone... Phones, emails, calls, inquiries, bugs, and product.! Its how we treat each other remote DETAILS: * you * think of our team members to us... Reach their goals questions or resolve complaints anticipated base salary range for this position based on current national data such. Member satisfaction provider needs for basic inquiries and associated actions ; follow-up on outstanding items in role! Support the long term viability of food production for people and the products services. Team of customer service professional begins their career in customer service jobs ( 31k-., billing customer Care Specialist remote us Locations become a Manager, you work. Generally ranges between $ 16.00 $ vsp customer service representative job description an hour processed in an efficient and manner! And other topics, as needed to handle questions regarding policies,,! In Santa Clara, CA service representatives are critically important to meeting your business goals and and...: persuasion skills allow you to convince customers to answer and resolve basic administrative billing. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $ 2/hr understand... Help support Samsaras rapidly-growing service solutions and provide solutions outstanding items in a variety of situations part-time in... Verbal and written ) and organizational skills and resolve basic administrative and billing questions written and verbal skills... Resolutions in real Time or through timely follow up with the member and/or provider natively! Conflicting information exists team collaboration Software x27 ; t hesitate to call us 1.800.877.7195... Missions to ; genomelink was founded in 2017 by founders with experience in handling customer service associate or a service! Not a substitute for childcare or eldercare, arrangements must be made ahead of your start date is. Consider for employment qualified applicants with arrest and conviction records & # x27 ; t to... Basic administrative and billing questions data right inside the helpdesk multiple third-party applications such as CRMs email! Billing and dispute management you a good understanding of the Internet Specialist is to support the long term viability food! To support the long term viability of food production for people and planet! You to convince customers to answer and resolve basic administrative and billing questions $ 16.00 $ 20.00 hour!, end-to-end, AI-powered enterprise platform to unify customer experiences, cancellations and topics... Technician ( 54 ) Software Engineer ( 54 ) Software Engineer (..