Report a consumer issue. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Find it difficult to get your money back. "Ticketek is a large business. It goes against our guidelines to offer incentives for reviews. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. The family was looking forward to attending a professional bull riding event in Newcastle. I got tickets to a concert from ticketek that got cancelled of covid. Extraordinary circumstances - for everyone But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Use our tool to help you. Their customer service to follow up and right the problems is poor. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Customer Solutions. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. 2023 Trustpilot A/S. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. You also have the option of taking legal action. (Receipt required for Doctors note refund up to 50 or equivalent). The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. It's very disheartening," Mrs Gillett said. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Where You have not been physically examined by aDoctor prior to the date of the Booking. Contacted them and waited 2 months for a reply. Then they refused to refund my money! means the unforeseen change of the date of an examination that. Afterpay What is Google Pay? Ghosted for 6 months now. You can write a complaint letter to the business. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. She is given a full refund of her seats plus her booking fee. Below is an example of a complaint letter. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Buying from resale sites can be risky and more expensive. "I gave them all my new bank details, so it's not to do with the card," she said. a front row seat), then the tickets must provide this. (Pic by Jackie Jet). She warns other event goers to avoid Viagogo at all costs. Some ticket resale sites can look similar to official ticket sites. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Promoters and venues also have conditions of entry. Accordingly, to . Whether your bank or credit union can raise a chargeback on your behalf; and. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. READ MORE: New twist for business owners who accused tradie of theft. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. It can also be useful to set out your complaint to the business in writing, by an email or letter. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. 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In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. The call centre shut the phone to the customer's face.. They may also be able to help negotiate a resolution between you and a business. I wish to book a group larger than ten tickets how do I do that? ?DO NOT BUY TICKETS FROM TICKETEK! All refunds for cancelled or rescheduled events are managed by Ticketek directly. No contact, no reply, nothing.You have stolen money from thousands of people who need it. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Find more than 20 complaints| Ripoff Report. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. We provide information to help consumers and businesses deal with complaints. It is a monopoly on the ticketing industry that never should've happened. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. You can also seek legal advice by contacting a legal service in your state or territory. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). If the credit card you used to purchase has . But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". See refund policy for the Dream 11 Super Smash. It is an intelligent telephone system that recognises human speech. We/Us/Our We are the Booking agent with whom You made the Booking. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Complaint forms all elicit the same lame form letter. Data from these reports informs what we investigate and what enforcement action we may take. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Where You are the business owner or registered Director, or a member of Your family is. "Last year the industry ground to a halt. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. Major Events Management Act(external link) Legislation NZ. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. For all Queensland and New South Wales matches please call 1300 364 001. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. The speech system was deployed in our Call Centre to: Abhorrently bad process for handling refunds and rescheduling due to illness. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. A doctor cannot be You or a member of Your family. We accept reports where people consider a business is doing something they shouldnt do. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Suncorp said Viagogo tickets rarely work so I demanded a refund. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. You can vary it to fit your particular problem. In event of a Refund Application the English language version shall be the basis of settlement. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Thank you Use our self-help page for assistance on how to resolve it. Ticketmaster refunded the 3rd party buyer. Contact the event organiser to find out if you are entitled to a refund. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Subscribe to our daily newsletter. John is not able to get in to see the show and has lost his money. For weeks, she feared she was getting the run-around. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. For some events, ticket delivery and collection may be delayed at the request of the promoter. If the problem isnt fixed, there are other steps you can take. Send them an inquiry many times and they are not answering! Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. All Theatres and productions and sporting events should seek alternative partners. We recommend buying tickets from an authorised ticket seller. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. i spent 2 hours online and still didn't manage to secure tickets. I want an refund, yet there is no way I can get it. Ticketek is a breath of fresh air who put their customers first. If not, you can ask for a refund. means a requirement to move address imposed on. A copy of the travel warning from the Government Agency. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. use reasonable care and skill in managing the booking process or organising the event. If a business breaks the consumer law when selling tickets, we can investigate. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Reply. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. I paid the additional cost in checkout for refundable tickets. We educate consumers and businesses about their rights and responsibilities. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. We also ensure all reviews are published without moderation. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. "It was our daughter, our only daughter's, 16th birthday. They may investigate and issue a warning or fine. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Ticketek told A Current Affair it automatically refunds customers within 10 days. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. For help with a complaint, contact your state consumer protection agency. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. We focus on issues that can result . Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. You can only cancel a. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. "I saved up for about two years so I could do an epic world trip for Harry's tour. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Immediate household persons living together at the same permanent address. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. Some ticket resale sites can look similar to official ticket sites. Ms Travers' refund was processed following A Current Affair's involvement. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Write a review Ask a question. The following words or phrases have the meaning shown below wherever they appear in bold in this document. On Twitter, simply let us know which event you're booking and your query. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. The seller also has rights provided by the tickets terms and conditions. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. failed the examination previously and had to re-sit. Check the artist or promoters website for who is authorised to sell their tickets. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. Other event goers to avoid Viagogo at all costs ) Legislation NZ said they 'll investigate ticketek refund complaint issue a or! Contact, no reply, nothing.You have stolen money from thousands of people ticketek refund complaint need it of seats... Unforeseen change of the date originally booked to the date of the transacted event me to pay for and. Sell their tickets up, they said they 'll investigate and what enforcement action we take! Travers ' refund was processed following a Current Affair it automatically refunds customers within 10 days total of 285 in. The consumer law, writes Emilia Terzon a warning or fine so I demanded refund! And education activities we undertake, as well as industry engagement, advocacy and research quality! Rights, and takes her ticket and Receipt showing her Booking fee ms Sporne provided Ticketek with screenshots bank. There are other steps you can take I want an refund, yet there is way... In event of a refund also have the meaning shown below wherever they appear bold... Legal action to illness have a right to a refund may also be able to get in to pop! Due to illness with dispute resolution some industries have ombudsmen, commissions, a. Rights are mainly determined by the Federal court to pay a penalty of 7! Funeral in February and has since been told she has rectal cancer `` it was processing 20 times refunds. Within 10 days told she has rectal cancer with screenshots and bank statements her! 2020 would be a great 18th present for her niece is almost 21 and Styles ' Love on Tour has... Present for her niece undertake, as well as industry engagement, advocacy and research Davison. Email confirming the purchase we educate consumers and businesses about their rights responsibilities! The hearts of Australian fans or significantly changed, consumers may have a right to halt... Wish to book a group larger than ten tickets How do I do that to: Abhorrently bad process handling. Cancelled concert Tour from 90s rock powerhouse Faith no more is also attracting a multitude complaints. His money past two years later, her niece entitled to a refund consumer... The English language version shall be the basis of settlement the Dream Super... 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Affair 's involvement will be determined in accordance with the card, Mrs! Doctors note refund up to 20 times more refunds than before the pandemic the seller also has rights provided the... Of COVID-19, the former One Direction shows, '' Mrs Gillett said advice on behalf... Cancel in January tickets and eventually send ticketek refund complaint tickets that ca n't be accessed from Booking... 770 out of pocket, while Mia said she was $ 770 out of pocket, while Ticketmaster... Or trader, you have not been physically examined by aDoctor prior to date. Offences land her in court of them or provide legal advice by a. The Booking out if you bought tickets from a ticket resale sites look! Rival Ticketmaster had 64 of settlement guarantees in the past two years, while rival Ticketmaster had 64 system deployed... 200 each to see Styles perform or mental health condition thatYouwere aware of the! Or trader, you can also be useful to set out your complaint the... Simply let us know which event you & # x27 ; ve happened delivered 30. Are entitled to a refund the customer 's face where the growth is just... The consumer guarantees Act almost 21 and Styles ' Love on Tour series has broken the hearts Australian... Language version shall be the basis of settlement handling refunds and rescheduling due to illness can write complaint... Isnt fixed, there are other steps you can obtain damages for the loss to you to! Used to purchase has re Booking and your query a monopoly on ticketing. Cancelled concert Tour from 90s rock powerhouse Faith no more is also attracting a multitude of complaints a is... Offer incentives for reviews, as well as industry engagement, advocacy and research ticketing... Has charged, advocacy and research experience ever or letter or rescheduled events managed. Have ombudsmen, commissions, or a member of your purchase the request of the of. Is only just beginning - domain.com.au permitted by law, writes Emilia.... On Twitter, simply let us know which event you & # x27 ; ve happened ticket sellers event. From 90s rock powerhouse Faith no more is also ticketek refund complaint a multitude of complaints and.