"YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. 17.8 Our mishandling of your Number Porting. e) if we have changed the way we manage our business. Hi Simon,Thank you for taking the time to leave us such a sparkling review. We call things they need to do the Activation Steps. It promises wi-fi of at least 10Mb in every room or money back. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. If you need us again in the future please don't hesitate to give us a shout. We also record all 999 and 112 emergency calls. | Read 1,341-1,360 Reviews out of 1,741 Our support team are available 8am-8pm daily, either via live chat or phone. Each of the clauses of these terms operates separately. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. YouFibre has 5 stars! The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! a checklist of all the things you need to do in advance of the installation and what. Thank you very much. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. YouFibre provide the eero Pro 6 to their home broadband customers. After service call to make sure everything was ok on the day. Better to ask the way than go astray. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. The Engineer Jay was patient in waiting for me to arrive home from work. YouFibre continue to deliver the goods. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Inst. He was polite and courteous. We really appreciate the time taken to write reviews as we understand how precious your time is. You are using an out of date browser. If you wish to make a change to the Service which you have Ordered, please contact us. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. On a vaguely modern estate, it might require the cables to be run down existing ducts. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Unsure which broadband services are available in your area? 9.3 Restoration of Service following suspension. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 17.9 Call Limits. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). You may not sell or agree to transfer the internet address to any person. For a better experience, please enable JavaScript in your browser before proceeding. We really appreciate the time taken to write reviews as we understand how valuable your time is. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Took advice of the techie for the cabling. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Absolutely fantastic service. So I rang them and they had me reconnect within minutes. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 12.2 You may end the Contract because of something we have done or are going to do. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Currently my contract with EE Broadband ends in April. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. She called back to check up and make sure it was still okay. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Amazing service, Hi Jack!Thank you so much for your fabulous review. Date of experience: 22 February 2023 Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. The Install has just been completed, friendly service by their Network Partner. What I appreciated the most was the easy access to phone contact on any queries I had. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. What I appreciated the most was the easy access to phone contact on any queries I had. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 19.9 Which laws apply to this contract and where you may bring legal proceedings. YouFibre also allow customers to take their full fibre broadband on a no contract basis. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Thank you again for your kind review. If you are moving to a new house, please contact us. Have a great day! The No. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 17 Special terms regarding Telephone Services. over the internet. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. We may charge you for re-activating your Service at the end of the period of suspension. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. We've got some price comparisons between YouFibre and other providers below. 14.3 Condition of Router Equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Check out what 3,026 people have written so far, and share your own experience. After checking my Internet connection the next morning I had no Internet. 10.2 Your equipment. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). We really appreciate the time taken to write reviews as we understand how precious your time is. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Our Policy applies to all calls you make using our telephone service. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Installing Techie was a really helpful, polite individual. This website uses the TMDb API but is not endorsed or certified by TMDb. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. AVForums.com is owned and operated by M2N Limited, In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Hi Phil,Thank you for taking the time to leave us such a splendid review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. 10.6 Maximum liability for loss or damage to property. Companies can ask for reviews via automatic invitations. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Lisa C Evans, Hi LisaThank you for your great review of Dustin! YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. 14.1 Returning Equipment. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. making sure your network and devices are properly password protected, up to date and running appropriate security software. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. He was polite and courteous. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 13.3 You must compensate us if you break the Contract. There may be other reasons too. It goes against our guidelines to offer incentives for reviews. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. We order our comparison tables by price or feature and I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Categories Blog Log in For businesses. 2021 YouFibre Limited. He fixed + ensured everything was completely tuned in + upto date. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. YouFibre. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 8.6 If there is a fault on the wider network. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Copyright 2000-2023 M2N Limited E. & O.E. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. 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