Passengers can either carry out the journey with other means of transportation or continue the journey with the delayed bus, in both cases passengers will be entitled to financial compensation. To make your trip as pleasant and safe as possible, there are some regulations to keep in mind. 7.2 Claims for carriage and the booked journey may be otherwise assigned in the event that passengers are not present at the scheduled departure time and place for the route booked. How much is the cancellation fee? For all journeys booked through February 29, 2020, the contractual partner will be FlixBus DACH GmbH, Karl-Liebknecht-Str. To enable faster customs checks, travel luggage should be left unlocked when checked in. Cases of intent or gross negligence will be exempted from the above. Section 5.2 remains unaffected.. The Customer will receive advance notification of the SEPA direct debit collection at least one day before this is due by an email sent to the email address provided during the order process. A luggage fee is charged for this service. and fragile objects must be conveyed in hand luggage, not normal luggage, and it is the obligation of each and every passenger to look after them. Luggage includes suitcases and bags. Bookings for seat reservations for more than one person are not assigned individually, that is, there is no assignment between the seat reservations and the person booking it. 13.2.5 A refund will not be given if the passenger did not travel or the seat was allocated or purchased free of charge. 17.8.3: If the complaint concerns luggage, the exact damage and the circumstances in which it occurred must be explained. 13.1 Luggage: proof of COVID vaccination or other officially permitted certification, the passenger undertakes to comply with this. Flixbus promotion code is valid for travel until 31st of December 2022. 17.4.3 Liability for damage or further damage resulting from passengers failure to pack the luggage items in an appropriate manner shall be excluded, except in cases of intent and gross negligence. re 1.1: In Russia, in some cases, FlixBus trademark is applied on vehicles even if the official carrier on the route is a bus partner company. Passengers are requested to check their hand luggage to ensure all contents are there prior to the end of the journey. In addition to booking tickets online or purchasing them on-board the bus, we also offer you the option of booking tickets via one of our official ticket resellers. The implementation of the contract will be governed by German law. The publication of fare conditions regarding the individual routes shall be decisive in this regard. 10.4 Stroller are conveyed free of charge in case a child is traveling with the passenger, 13.5. 13.3.2 Items that exceed the standard luggage dimensions are considered special luggage. That's right, wealso traveling by rail now. However, the overall dimensions of special luggage items may not exceed 95 inches (height in inches + width in inches + depth in inches) (240 cm). are considered invoices for the purposes of the Polish Sales Tax Act. Frankfurt 11.5 Additional Information/rights of passengers with disabilities or limited mobility. No matter the length or time of your journey, safety is always the top priority of FlixBus, our bus partners and drivers. 5.1 Passengers shall be obliged to pay an increased carriage charge in the event that they are found to be travelling on board a vehicle and have failed to book a seat on the journey in question, either in advance or upon boarding the vehicle. In such a case and after coordination with FlixBus, the payment will be reversed by a refund of the amount concerned by bank transfer or by issuing a credit note. Hanover Upon expiry of this deadline a processing fee of 5 will be charged for each written request for payment, provided that the passenger cannot prove that no, or lower, processing costs were incurred. It applies to children who sit on their guardian's lap for the entire trip. Claims in such cases will not be accepted. Workplace Enterprise Fintech China Policy Newsletters Braintrust josh allen number Events Careers mars in leo celebrities The carriage of musical instruments in hard shell cases is generally recommended. The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. folding bike). Furthermore, in deviation from Section 8.2.1, the carriage of special luggage (this includes items such as musical instruments, skis or similar, baby carriages and bicycles) may be permitted after prior registration with FlixBus. For the safety of smaller passengers, we have age-appropriate seating, so you and your child can feel secure while traveling. (General rule: ID card for citizens of European Union, Norway, and Iceland; Passport for citizens of all nationalities). 15.1 If there is a cancellation or delay, FlixBus or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases. However, FlixBus or FlixCompanies shall make every reasonable effort to inform passengers of alternative connections. 13.1.4 Passengers are responsible for loading their luggage. You can cancel your FlixBus US bus ticket up to 15 minutes before your trip's departure time. During the journey, these must be secured with the seatbelts located on the buses. If necessary, these will be indicated during the respective booking process and on the issued ticket. In the event of death, this advance payment is at least 21 000 per person. 7.1 As a general rule, the published scheduled services are direct connections. 9.5 In accordance to Article 9.4, FlixBus is under no obligation to reimburse the ticket in full or in part, or to make any form of compensation. clause 12.2.1). By providing a debit account, the Customer confirms that he is entitled to use the respective debit account for direct debits and will ensure there are sufficient funds in the account. 12.1 Booking a seat reservation explosive, flammable, radioactive, foul-smelling or corrosive substances. Major changes to bookings that involve a significant difference in trip time, as well as changes to routes, may entail additional costs, which will be determined at the sole discretion of FlixBus. This does not apply to cases where the damage was caused by intent or gross negligence. There must be proof that passengers have made some preparations, such as being at the bus stop/bus station to travel with the bus that has been delayed. 16.5 Compensation in the event of damage to wheelchairs and other mobility equipment or assistive devices shall always equate, the lesser of, the replacement value or the cost of repair of the lost or damaged equipment. 6.4 The passengers name is matched with the booking list that is displayed on the cell phone of the driver or bus station staff based on the current booking situation in order to determine whether there is a claim to carriage. Kte-Strobel-Strae 4, 90402 Nuremberg A later boarding or earlier disembarkation is not permitted due to legal regulations. 9.1 Each passenger desiring transportation across any international boundary shall be solely responsible for complying with all laws and regulations relating to documents and identity papers, visas, foreign currencies, customs and health. Passengers who do not carry sufficient proof of this may be excluded from the journey. This assessment is the responsibility of the bus driver. z o.o., the provisions set out under clause 5 shall also apply in the event that a customer cannot provide a valid document certifying their entitlement to a free or reduced fare. Special luggage is paid at the ticket office of the bus station of departure. Metro Mociny Bus Station, hall next to platform 1 17.2 Liability for collateral damage shall be excluded in cases of ordinary negligence. Booking FlixBus tickets is fast and easy with Omio. The passenger is required to show both the ticket and a valid photo identification when asked to do so by employees of FlixCompanies during random ticket checks for the purpose of checking the validity of the ticket. If a passenger is injured or killed in a train accident, they (or their dependants) are entitled to compensation, with an advance payment within 15 days of the accident to cover their (or their dependants') immediate needs. re 14.7.1: On routes in Russia, bicycles can only be transported for a fee in the luggage compartment of the bus, given that they are folded, in a case, and there is sufficient free space in the luggage compartment. 9.7 Passengers shall be obliged to only carry goods with them which are exempt from customs duties in nature and quantity. 8.2 Driving and dispatch personnel shall be authorized to exclude persons from travel if they are obviously intoxicated or under the influence of drugs. Rundestrae 12, 30161 Hanover The right to cancellation in accordance with Section 4.1 remains unaffected. Passengers are requested to check their hand luggage for completeness prior to the end of the journey. In some cases, this may take the form of buses operated by other companies, cars or railroad. Each coach has space for the transport of two (2) wheelchairs with the size described in 11.2.1, and for one (1) mobility scooter with the size described in 11.2.1. The fee for an additional luggage item depends on the method of booking used. Reservations, bookings and seating aboard FlixBus vehicles operated in interstate (or inter-province), intrastate (or intra-province) or foreign commerce is without regard to race, color, creed, or national origin. Any necessary changes to or deviations from individual travel services made by the Customer are only permitted to the extent that these changes or deviations are minor and do not affect the overall design of the booked trip. You may also contact the following agencies for help: 9.3 Prior to each departure, the passenger traveling from or to an international destination is required to produce on request by the driving and service personnel an acceptable form of government issued identification which incorporates at the minimum the passengers full name and photograph. 30 November. Passengers with children and persons with impaired mobility are given priority in the selection of non-reserved seats. To purchase a ticket, the passenger must provide the following information: last name, first name, patronymic, date of. Moreover, each bus is frequently checked to guarantee the highest safety standards. 2.5.2 Specific booking conditions apply to reduced fares. Cityterminalen, Klarabergsvidaukten 72, 111 64 Stockholm 9.2.1U.S. CUSTOMS AND BORDER PROTECTION CHECKS. If it appears necessary, bus drivers are also authorized to cancel the trip for the entire travel group in exceptional cases. Savings and promotional prices in particular are only partly bookable on-line. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases. re 3.1: Tickets purchased for routes operated by FlixBus Polska sp. Step 2: Book your trip conveniently via the App. Orthopaedic aids and bicycles are not regarded as special luggage. Maximum total oxygen load on a bus may not exceed 99 lbs. 14.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. Processing return debit notes is time-consuming and costly for FlixBus and Adyen. 8.9.3 Driving and dispatch personnel shall be authorized to measure passengers surface temperature with the use of non-contact infrared thermometers (NCITs) prior to boarding. The wheelchair must comply with current legal safety requirements. 8.9.2To the fullest extent permitted by applicable law, liability for health in case of injury or harm from a transmission and/or infection of COVID-19 or other communicable diseases shall be excluded. Children and minors To contact the Bayonne Municipal Court office by telephone, please call 201-858-6934 or 201-858-6918. Online Deal. Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger is not able to complete the journey in accordance with his/her original travel plans. This does not apply if FlixBus can be accused of acting with intent or gross negligence. Substantial schedule amendments shall entitle passengers to withdraw from the contract of carriage free of charge. Verification of eligibility for transportation is done by comparing the passengers name with the data of the identity document and the reservation list, which is displayed to the driver or station staff on the mobile phone, depending on the current reservation situation. By using our services, you agree to our use of cookies. 8.8 During breaks/stops or police checks, bus passengers are to leave the bus if requested to do so by driving and service personnel. They must travel with parents, guardian or custodian, and need to have the childs birth certificate with them. Information about honoured statutory concessions and valid documents to confirm eligibility can be found here. To enable faster customs checks, travel luggage should be left unlocked when checked in. To do this, passengers are requested to either contact customer by service hotline: 11.2.1 The maximum weight and size of a wheelchair or mobility device that our carriers can accommodate are as follows: 11.2.2 The transport of wheelchairs and walking aids is for free, cf. This day travel card is available for individuals (26) or small groups of up to five (58) and allows for unlimited travel on regional, S and U-Bahn trains, most buses, and trams throughout Bavaria including all major cities such as Munich, Nuremberg, and Augsburg. It is the sole responsibility of the Customer to be informed of the applicable regulations prior to the start of the journey. Masurenalle 4-6,14057 Berlin 13.1.2 Additional luggage (if possible for the trip, 13.10) can be booked during the booking process, or online via Manage my Booking after the ticket purchase. 14.1.3 Passengers are obliged to label their luggage with their name and address for the purposes of correct assignment and return, and especially to avoid mix-ups. Luggage includes suitcases and bags. Just pop your phone over to Airplane Mode. The payment service provider is Adyen N.V. German Branch, Hackescher Markt 4, Gebude [Building] 44, 10178 Berlin (hereinafter: Adyen). The passengers name is matched with the booking list that is displayed on the cell phone of the driver or bus station staff based on the current booking situation to determine whether there is a claim to carriage. This is on the condition that the carriage of extra luggage is possible and the Customer has received confirmation from FlixBus in text form. For more details, see paragraph 16 Passenger rights in case of delay and cancellation. Cologne/Bonn Airport Low cost bus travel in Europe 400,000 daily connections to 2,500 destinations in 35 countries Free cancellation up to 30 days before departure Wi-fi & plug sockets onboard . re 5: For services operated by FlixBus Polska sp. Driving personnel are authorized to continue driving should a passenger not return to the bus after the indicated break time is over, and are not responsible for the absence of a passenger after the indicated break time is over. In this case, the carrier requests the complainant to provide this information within 14 days of receiving the application. In addition, no children travelling alone are authorised to participate in trips involving connections. safety guidelines). You'll receive a booking confirmation including all trip details via e-mail. These include, for example, weapons, ammunition and pyrotechnics. 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