If your camera is already on 1.9, and you're still seeing this issue, please let us know here. If I am at home I can power cycle it and it stops doing it but it is not possible if I am away on holiday for example. We designed our doorbell to work flawlessly in any type of home old or new. Outdoor Camera Firmware 1.9 is currently rolling out gradually to all units, and it includes updates that may resolve some cases here. Both of mine do. Sorry, but thats the real world. These outdoor cameras are terrible! For me, if its beyond the sidewalk next to the street, don't care, so they are excluded. Unfortunately I am seeing the exact same issue, recording every other minutes, no video whatsoever! Next, the sensitivity setting. So yes, when the shutter is set to closed in Home Mode, it should not be initiating recordings from motion. My camera wont stop recording every 3 minutes. Though you're right, there should be no difference in the camera when powered by AC, versus on battery alone. But if we're talking about the Outdoor Camera: at this time, that particular model is active at all times and does not respond to the armed state of the system. No recording of the criminal. It can function from-4 degree to 114 degrees F. SimpliCam is a smart HD camera that comes with an affordable price and unique features. The outdoor cam costs $169.99, which for an outdoor camera is a great price. This is new, it use to work. I took packet traces from the WAP and when the camera disconnects from the Simplisafe internet server it is the camera sending the disconnect. I want to get 6 SimpliSafe Wireless Outdoor Security Cameras, plus 4 SimpliCam indoor cameras, for a total of 10 cameras. The shortest duration you can choose is 30 seconds and the longest is eight minutes. So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. @davey_d are there any plans to tie this to the alarm state? [24/7 Recording] 1080P Wireless Home Security Camera System, 4 x 2MP Outdoor Bullet Cameras + 8CH NVR, CCTV Camera Set for Smart Motion Detection, Plug & Play, Remote Control, IP66 Waterproof . See everything outside your home with SimpliSafe's outdoor camera. ( Bring it back please) now it just shows 1/4 mark. The SimpliSafe app lets you monitor your doorbell for free, but for video recording, you'll need a cloud storage plan. No recording of the criminal. thanks for reporting. Backed by optional 24/7 professional monitoring for fast police dispatch. @davey_d How do we download this update to the camera? Has anyone had issues with their outdoor camera recordingoutsideof set activity zones? This seems to have corrected the issue for the most part. Rugged and Rechargeable The SimpliSafe wireless outdoor camera features a white cylindrical housing with an IP65 rating to protect the camera from water and dust. @tls Happened to me. The company now offers just one, for $9.99 a month. 24/7 Police, Fire & Medical Dispatch. $29.99 ea - 1 + Add to cart Outdoor Solar Panel I took the battery out and put it back in to force a "reboot" of the camera. SimpliSafe (DS) Videos . Works with the most common doorbell wiring Compatible with any 8-24V AC transformer. When you release, it should reboot, and you can install it again from the app like a new camera. Again, all else fails, call to troubleshoot. SimpliSafe Extra Outdoor Camera Battery Pack. You can check in the Camera Settings page. I would also add that the Outdoor Camera does use a built-in Motion Sensor that works like the one we have for the main system; that is, it works by detecting sources of heat that are moving around in the scene. @halestroy I agree. The battery that was fully charged three days ago is now depleted. Camera firmware updates are pushed to your device automatically. SimpliSafe also offers professional monitoring for its security system customers with an interactive monitoring plan that allows you to monitor your SimpliSafe video doorbell camera using your security system. Ive only had them installed for two weeks and there are constant issues. It's an incredible piece of technology that's engineered to work with our. So you mention that you've already taken out the battery to shut it down. Our engineering team is aware, and is working on a fix - targeting the next firmware update. However, it's still worth investigating all the factors - so we can dig up possible leads. For some users, this may be overkill, and you can change that duration in the settings. sorry to hear about this. I got up at 6:30 am and removed the battery from it. >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. In a different comment, you asked about updates to the cameras. Your SimpliSafe camera should be able to detect motion after youve completed the factory reset. Unlike system updates, camera updates are all silent and automatic, so you may not notice that they've been applied. After youve released the button, wait for the camera to finish resetting. It also doesn't record/register movement to people walking on the sidewalks either in the daytime or at night. It happened to me. Being at home doesn't mean that your security system has to take a break. Really hope that the devs are looking into creating a fix rather than just collecting complaints. I hardly ever get drop outs either from the Internet connection or WiFi. Edit: talking about the outdoor camera obviously. Meet the outdoor camera Detects people. Sometimes my outdoor camera records me leaving home, but doe NOT record my return via the same route. @wumbe do you have People Only mode turned on? I have a new outdoor camera above the front door. I just installed an outdoor camera yesterday. My indoor camera does not have any issues hardly ever. I would actually recommend that you reset that camera by holding down the button on the top for 16 seconds. When you release, it should reboot, and you can install it again from the app like a new camera. More are coming, so your Outdoor Camera will get better over time. regardless of how your Outdoor Cam is powered, it will still need to connect through WiFi. After rebooting seems to be OK. @tls What was the weather doing at the time? It's battery was 43% a couple of weeks ago when the percentage part worked. But it could also be a problem with the firmware itself. An update on this issue. The company just started offering an outdoor outfit for its indoor camera. But during the daytime, records every car that passes. SS is letting their reputation spiral down and the company deserves all negative comments and ratings. Phones and Tablets are of unknown condition and may have Unknown Carrier, May be Locked, or have an unknown password. There isn't any wind today. Today at SafeHome.org, we're bringing you an original clip shared by ourSecurity Camera Expert, Jaime. The same trick doesn't work for outdoor camera though. Yes, I have the battery back in. The SimpliSafe Wireless Outdoor Security Camera is 100% wireless and battery operated, with a charge that can last up to 3 - 6 months (depending on usage). April 7th) and it keeps "detecting motion" every few minutes or so. That's a little odd. You guys need to update your camera system or something. @sugakuga regardless of how your Outdoor Cam is powered, it will still need to connect through WiFi. Also, most of the time the camera records these 3-minute videos, these videos do not upload, so there is nothing for me to see. @sugakuga Okay, your opinion, but there can still be differences on how it performs when the power sources are different. I have the sensitivity set to low and "people". I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). Nothing should have triggered them. But users can explicitly opt-in to the company's subscription-based monitoring service to make alarm-based recordings visible to. No, SimpliSafe cameras do not record all the time. Also, did you go into the app, go to the outdoor camera settings and trouble shoot based on what light colors and the state of the light (flashing, steady) on the camera? @davey_d my camera shows V99.99. SimpliSafe Wireless Outdoor Camera. $29.99$29.99. That may reduce these incorrect triggers significantly. This SimpliSafe outdoor camera seems to be garbage. If yes, no connectivity issue. Are yours on battery? You can check the current version of your cameras in the Settings page of the SimpliSafe app. Discussions around our indoor camera, also known as the SimpliCam, happen here. First, use the provide "zone" settings to exclude any area you wan the camara to ignore for motion. The software is up to date fyi and my street is not a busy one. You'll get professional monitoring along with video recording with this plan for an unlimited number of cameras. Im having the same problem triggering every 3 min. SimpliSafe also sells an Outdoor Kit that covers the camera in a "wetsuit" to protect it from the elements and enable you to use your camera outdoors. Ignores everything else. Camera recordings will still be triggered from other actions on your SimpliSafe system, including: If you have any questions or concerns about these updates, please contact customer support. Is there anything else to try or is the camera defective? So if you're getting ghost triggers, it might be worth thinking about heat-generating objects nearby. (In heavy rain, my front camera has been fine but the back yard camera recording every few minutes. This change will affect both SimpliCams and Video Doorbells. Getting continuous notifications from outdoor camera when no motion activity, Outdoor camera keeps randomly detect motion at night. The SimpliSafe outdoor camera won't blow your mind with features, but it does offer some necessary functions. Simplisafe cameras do have audio recording capabilities. The camera will need to be close enough to your home to connect to the WiFi network. And also depending on the angle, it might be having trouble discerning 'people' shapes. We've lost this part of recording due to some internet issues with your camera". >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. to only have it working for couple hours then break again The behavior is the same many blank recording to then eventually the No video, adjusted the motion to almost none created zone to almost 1 little center area just for testing purpose still the same, and I can for sure tell you still all started after the latest version 1.7 xxx. I would also add that the Outdoor Camera does use a built-in Motion Sensor that works like the one we have for the main system; that is, it works by detecting sources of heat that are moving around in the scene. I like that it definitely increases the sensitivity when set to "all motion", but I don't like that it makes it record outside of the set activity zones. Outdoor camera not recording videos Got my SS system in Nov. 2021. It will also need to be within 25 feet of a power outlet. Item Description: Translate description Simplisafe Outdoor Camera Home Security System (873758) (All Computers and Electronics are untested and sold AS-IS. Given that many users already use the SimpliSafe security ecosystem, I wanted to research what they offered regarding outdoor security monitoring. Unless your cameras are easy to get to and you have nice weather year round, I do suggest the AC adapter or solar panel options. It wouldn't stop recording. @folivertx I'm not sure you're seeing the exact same issue, since it sounds like the original poster is definitely still getting recordings. Keep watch day and night with the SimpliSafe wireless outdoor security camera. Ive mentioned in many comments that I only have this issue at night. So you won't have to wait for a motion event to be captured in order to see what's going on. Also, with one unit doing this, it could be defective, where SS will replace it at no charge under the 3 year warranty. Want to stay connected without any downtime for charging? I really thought Simplisafe would be much better than this. I have 2 outdoor cams and don't have this behavior, and work as expected. You can set them to record when motion is detected, or you can set a schedule for them to record at specific times. camera firmware updates are installed on your device automatically. Base station has latest update. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located. For example, there isn't actually a SimpliSafe outdoor camera. If it is connected, your outdoor cam should pick up activity (someone walking by for example) up to 30 feet. Maybe outdoor lamps or vents? There's no need to take action, other than to make sure that your camera is connected with a strong signal. The Outdoor Camera Home Security System comes with a Base Station, a Keypad, three (3) Entry Sensors, a Key Fob and two (2) Outdoor Cameras. 0. ive tried to change settings to no avail this has happened severall times i'm tired of pulling the battery! Clear nights on both nights. Maybe that is a sign of low battery. $178.64$178.64. I would suggest resetting your camera, in case it's a software issue. When your release, it will reboot, and you can set it up again through the SimpliSafe app. Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . Its probably a software issue. Plus you can use the SimpliSafe App to get 10% off future add-on devices while you're subscribed to Interactive Monitoring! I do, some don't, that's the way it works. I have already reported this issue to our dev team, but we'll send it up again to let them know it's still happening. so you've already tried simply power cycling the camera by taking out the battery, and reinserting. Thanks so much! Unlimited Camera Recording. If you have set activity zones, than you must be connected. How about a hard reset? Have you put the battery back in since then? @captain11 I can only speak for myself, but I have seen no updates for the SimpliSafe outdoor camera. In the meantime, we suggest (if you haven't already) setting your Outdoor Camera to People Only Mode. Dont release the reset button until the cameras LED lights appear. And you'll receive motion alerts, view pre-recorded clips, and harness all of this camera's features if you sign up for a cloud video subscription. @peterjlee87 Agreed. It is extremely annoying to have the spotlight switch on every few seconds while relaxing on the patio with the alarm off. It appears to be working normally. Camera Recording Plan - $9.99. That right there should help SS zero in on the problem. In early April 2022 there was a system update, but Ive not seen a camera update. i have a screen recording of them all if they would be of any help to confirm similarity here. SimpliSafe cameras record for 10 seconds if motion is detected, and if movement keeps happening, the cameras will continue to record after 10 seconds. SS sent me a replacement camera 6 weeks ago for this 3 minute problem. Starting March 5, 2021, recordings will no longer be triggered when arming your SimpliSafe system in either Home or Away Modes. Camera recordings will still be triggered from other actions on your SimpliSafe system, including: Security system disarms Full alarm events Alerts from the built-in Motion Sensor Video Doorbell button presses Secret Alert triggers If you have any questions or concerns about these updates, please contact customer support. The Outdoor and Indoor Cameras of this system do need an internet Wi-Fi connection to work; however, the rest of the system DOES NOT need Wi-Fi to function. Come on SS, get this problem resolved!!!!!!!! Have you already power cycled the camera by taking out the battery and reinserting? . @harleyanne21 Either you have a defective camera, issue with a motion setting or connectivity issue. I actually think it's more than a little deceptive of Simplisafe to offer an outdoor camera kit for their indoor camera because it suggests the indoor camera can function as . Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. I have one camera, in the same room as the WAP. That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting. I have two outdoor cameras and, from the start, intended to have them run either on AC or the solar panel. Not to mention the lower battery life. 0. not the street). Secret Alerts (When Enabled) User Initiated Test of the SimpliSafe system. Im experiencing this same issue and my cameras are on 1.7. No, SimpliSafe does not provide an Outdoor Camera for Outdoor use, but it provides a solution to this problem. It's especially useful if your camera watches over high traffic areas, like a busy street. From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. . And also depending on the angle, it might be having trouble discerning 'people' shapes. Local Recording, HD Resolution, Night Vision, Image Sensor, Frame Rate, Motion Sensor: About this item . The Outdoor Camera does capture motion events, but you'll also have the ability to view the live stream of it from the SimpliSafe mobile or web app. Fits in anywhere, from condo to castle. Its been 2 weeks and i have not ever seen it decor anything, even with me working in my yard. @jean6600 camera firmware updates are installed on your device automatically. On the app and website, it would indicate that the "connection is lost". I disable motion detect, but it still kept recording. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. After one night the battery is already dead. If still an issue call support. If you have any questions or concerns about these updates, please. There's no need to take action, other than to make sure that your camera is connected with a strong signal. If no, the camera connection to your WIFI is amiss and probably not properly registered. You can do that by pressing and holding the button in the back for 16 seconds. I had this a few times during heavy rains, https://community.simplisafe.com/conversations/wireless-outdoor-security-camera/getting-continuous-notifications-from-outdoor-camera-when-no-motion-activity/61dde3f2f0f05706cf714b02. It started doing this tonight every 3 minutes. >>however, if motion detection is off, will it still record when in away mode?? You can do that by pressing the button in the back of the Outdoor Camera for 16 seconds. A power cycle might bring it back to normal. In those conditions you can get frequent recordings and, based on what side of the house it is mounted, it can effect just one camera. That fixed the issue. I just replaced with fully charged battery less than a week ago. At 3:00 am today one of my outdoor camera starting recording every 3 minutes. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support, I recently got the outdoor camera and i have the activity zones set for my front yard, the sidewalk and where i park my car and have it set for all motion. That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting. I had to change out both of the camera batteries at that time, because they depleted themselves taking phantom videos of absolutely nothing. StudioBucatini . Here's what you can expect from it: HD (1080p) video; . It's everything you need to keep your home and family safe. This weirdly only happens at night and I've set it to the lowest motion setting yet, it still happens. @utisme Camera firmware updates are pushed to your device automatically. By default, recorded videos are only visible to SimpliSafe owners. I am having the same problem with my outdoor camera. But it should have stopped when you disabled the Motion Sensing in the app. (I have a friend who clicked on those grid boxes where he wanted the camera to cover, which is the exact opposite on how it works. Now, last night, one of my cameras was going off every three minutes. "The SimpliSafe Outdoor Security Camera is a long-awaited, but slightly flawed addition to the lineup.". SimpliSafe Camera (1080p) - Compatible with SimpliSafe Home Security System - Latest Gen 1,338. . @davey_d@How many times will we need to reset the camera! The camera is giving me a flashing blue light. But you can see what version your camera is currently on in the app, in the Camera Settings section. My back door outdoor camera started doing this yesterday. The SimpliSafe system has two-way audio on all of its cameras. Have you already power cycled the camera by taking out the battery and reinserting? . It was recording absolutely nothing moving. Score Details. That aside, note that rainfall, sleet or snow can make your camera start recording. This process can take up to 10 seconds. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Our #SimpliSafe #Outdoor #homesecurity camera is insta. I still get occasional phantom notifications and sometimes it does not alert at all when someone walks right by it. The audio quality is good, and recordings can be easily accessed and played back. SimpliSafe cameras use event-based recording - Both the SimpliCam, SimpliSafe Wireless Outdoor Security Camera, and the Video Doorbell Pro record short clips of video when they sense motion and then store that footage in the cloud (as long as you have a video recording plan). Ditto for me. You can check in the Camera Settings page. I've tried to perform a soft reset (holding down the button for 10-20s) .Nada.. Im tired of deleting dozens of 3 minute clips every morning. Press and hold the reset button for about 20 seconds. @captain11 What a lame question. $4.99 per month for cloud storage plan (gives you recording capability*, 60-second motion-triggered recording, and 30-day storage) *Your camera will record if you have an integrated SimpliSafe security system with a monitoring plan (the $24.99/month monitoring plan gives you unlimited camera . What version of the firmware do you have? Wireless Outdoor Security Camera An ultra-wide 140 degree field of view in HD color night vision and a spotlight that shines when there's motion. We've made this change to improve customer privacy, as well as to decrease the number of events your system captures each daymaking it easier for you to see events and recordings of what matters the most! The Simpli cam is designed to be used indoors. Mine does exactly the same thing. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located. SimpliSafe Outdoor Camera. Using connection check strong signals and speed okay. If you call support, they should ask for you to download some clips and to send them or upload them where they can review. The SimpliSafe Outdoor Camera has everything you need to keep watch over your yard. Disarming your SimpliSafe system. While both are now on AC, my first one had the battery for several weeks and it lasted through that fine. SS needs to fix this. I also tried narrowing the vision field. I can't see anything outside that would activate it. Mine rarely now record in error but it took some "tweaking" to get them there. What version of the firmware do you have? Nothing blowing in the wind. You can check in the Camera Settings page. I have to remove the battery. >>you have the option to have the shutter closed when the system is in "home" or "off" mode, but it still activates & records if motion detection is on. Award-winning protection for your front lawn, back yard, and everything in between. I have an Orbi Pro mesh system and a . It also doesn't offer simple features like privacy zones that prevent the camera from recording in certain areas (like over your neighbor's fence). SimpliSafe cameras don't record 24/7. Read on to find out what those changes are and how they affect your system. What was the weather like? Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . SimpliSafe offers a variety of outdoor cameras, so you can choose the one that fits your needs. So annoying and frustrating! You can learn more in our SimpliCam review. the Captain has some excellent advice. I have two of the units and work great. The SimpliSafe Outdoor Cam is a little less expensive than its competitors, but it doesn't offer smart home integration like Ring, Arlo, or Google Nest cameras. @captain11 Clear night, no rain, no wind, temperature about 24 degrees F, camera connected to solar panel. Do SimpliSafe outdoor cameras have audio? In the morning I have dozens of clips I have to delete. So I charged and replaced battery again but camera still saying need to recharge battery.
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