Null Modem Adapters (DB9, DB25) . When the monitor is plugged into the USB-C port, it seems to get an intermittent connection lasting about a second. the problem is that after 30 minutes my eyes are burning. The SS USB cable is designed for SuperSpeed USB device connections, which is used to connect a SS USB device to another device. I was able to see both monitors. For example, I have a USB hub that converts from USB-C to 4 x USB 3.0 Type A ports. 3. @oac93 Thunderbolt wouldn't be a factor here unless the display itself supports actual Thunderbolt rather than regular USB-C. USB Couplers / Adapters. By using this site, you accept the
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Rules of Participation. I have also observed another of Dells support programs complain about the power amount coming from the wire being to low wattage to effectively charge the laptop. Hello, I have problem with my Dell U2713H. Different HDMI cable 2. This advanced, Windows OS compatible one-cable docking solution lets you work smarter, not harder. Check to see if your video card drivers are current. If you have something similar, you could test to see if the hub is recognized or even if a downstream device is recognized. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP Notebook System BIOS Update (Intel Processors). Push the power button and hold it for 30 seconds. Click the Kudos, Thumbs Up" on the bottom right to say Thanks for helping! I will call the bottom middle USB 3.2 ports in between USB Type-C and Ethernet 8-1 and 8-2I will call the bottom side USB 3.2 ports 8-3 and 8-4. Audio . That a wireless keyboard and mouse dongle causes signal interference with the other USB ports? You can test to make sure that the following components are working correctly and are not the source of the issue: To test your setup components, try the following: Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. Then I bought 2 new 3ft USB-C to HDMI cables and now getting . This finally fixed the problem. Try a Windows key sequence Restart your device Roll back your display driver Reinstall your display driver I purchased this laptop thinking that I could get two external monitors connected without any issues, but the USB Type-C to HDMI cable I am trying to use does not recognize the monitor. External monitor not working via USB Type-c. I have successfully connected the USB-C hub on another laptop and it works without any issues. Everything. Check documents on compatibility, FAQs, upgrade information and available fixes. In all my years in IT, I have had no issues with USB ports when using the exact same dongle on other devices, including monitors before purchasing this one. Switch the external display source back to HDMI. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". There're other gadgets which may help you use the portable monitor better, like the HDMI adaptor, USB-C adaptor which can hide the cables at the back of the monitor, portable monitor stand which hold the . This issue is mostly noticed when the Dell monitor is connected to the computer using HDMI or DisplayPort cable. Do I need to install some Dell drivers? Setup is just like the USB monitor: install the software, plug in the monitor into the case (some manufacturers supply VGA, DVI, or HDM adapters), plug the USB cable into an available USB port on the computer, configure the software, and your second monitor is ready to go. Razer.Speedcr0ss Speed Hunter Official Support. 2020 HP Pavilion 27q | Input Signal Not Found | USB-c to HDMI cable not working. It may be defective or have a damaged or corroded connector. I just got the CJ79 34" Monitor. Many USB extension cables are considered passive extension cables.
8-1Empty --> 8-2USB device --> 8-3USB device --> 8-4, If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. So I have a dell monitor with 2 USB ports on the side that don't do anything . Ideally, you should test a component that you know works in another setup. U2713H, USB upstream cable not working. I have followed the Google help and updated Windows 10 to the latest version and installed the latest drivers from IP support to the best of my knowledge/ability. Here's the purpose of USB ports on monitors: Primarily, these ports act as a built-in USB hub in your monitor. Attach the type-A end of the cable to a type-A port on your computer. Download, extract and run the DisplayLink cleaner tool, found here --> https://www.displaylink.com/downloads/file?d=64 and ensure it displays "Cleaning Complete" when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI) Once the Cleaner has been run, reboot (even if not prompted to) I've seen a few usb c splitters on amazon . I've even tested my XPS 13 on another monitor in our company of the exact same model and everything functions properly. Before checking the USB connection, ensure that the monitor has been on for at least 15 seconds. So what you are telling me is that DELL made the only monitor in the world that have USB ports that fail to work due to interference from a dongle? It comes with a vast array of ports, next-gen plug and play functionality, and rapid charging capabilities (up to 100W for most USB-C notebooks*). These steps cover the procedure: Right-click on the Windows icon in the bottom-left corner of your display. I have already tried: 3 different usb-c monitors, all with the same issue; changing usb-c display cables; updated from MacOS Monterey to Ventura; Nothing has worked. Replied on August 13, 2021. Hello jphughanI do have another display to test with, but i won't have access to it until Wednesday unfortunately. > In macOS, navigate to System Preferences > Displays. Hopefully, the driver for the USB Type-C port will be updated eventually. I did not had this with the old iMac. Any normal phone charging cable that matches the monitor port (USB 2.0 or USB 3.0) will work. Updated Intel Graphics Card Driver (to Version 27.20.100.8587) Uninstalled/Installed all USB drivers Installed the Intel process drivers ( https://www.microsoft.com/en-us/download/details.aspx?id=100429) I've tried the cable with other PCs (Lenovo Yoga and HP Elite) and it works fine. 1. glassofcoldmilk 2 yr. ago. The first was a MacBook and the other was a PC from HP. If the front panel USB 3.0 is not working for you, you need to check the internal cable connection. First, you have to uninstall the AOC display driver via the driver menu accessed from Device Manager. This tutorial teaches you how to fix it. To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following: To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following: StarTech.com Ltd. Release the keys and power button all at the same time. Introducing the Lenovo USB-C Dock (Windows Only) - A Smarter Way to Work. Search for the Type-A connection in the shape of a square in your display. From there I have a Ethernet connected, Logitech USB dongle, and a daisy chained DELL P2419H. Ports with higher ampere (A) can power devices such as portable hard drives. When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. This monitor is a a 4k Samsung monitor with USB-C PD support, which I wanted to connect to my laptop using a USB-C cable to both power the pc and use the monitor for output. The usb was not working. Stage 2: Re-enable the USB Controller Step 1: Stay in the Device Manager interface. Check to see if your USB device works. I have the same problem than the OP, 2021 model 27UP850 and the USB ports won't work even for charging iPhone, even . My laptop doesnt have a dedicated charging port nor hdmi/dvi. I keep having an issue where my usb-c monitor keeps connecting and reconnecting every minute or so while plugged and and extending displays. Keep me posted if that solution works fine! It's not just a digital to analogue conversion - like say HDMI - VGA. But not for the reason of dongle interference. I will make sure to test it, just to make sure. @Dan8719,We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue. A USB device is not recognized when it is connected to the USB port on the monitor. Type-C cables and ports that for example carry only USB 2.0 or only supply power do exist. Seriously? Dell has some early USB-C laptops that don't work with any of Dell's own USB-C displays even though they work fine with many third-party USB-C displays and Dell's own USB-C docking stations. Request you to follow the below troubleshooting steps that should fix the issue. Still no one at DELL can give me a non-cookie cutter/scripted solution, or provide servicing under the warranty which is valid until 2024So?.whats going on here? @Mals2020, Welcome to the HP Support Community! 1. markand4 2 yr. ago. However, when I connect peripherals like a wireless mouse to the Monitor's USB-A ports, the monitor does not act as a USB hub as advertised . Per the specs for this laptop it has1 x USB 3.1 Type-C Gen 1 (Data Transfer Up to 5 Gb/s, Power Delivery, DisplayPort 1.2, HP Sleep and Charge). The 2 type a or type a and b requires you to run a USB cable between your pc usb port to one of those monitor ports. Type-A cables and ports exist that carry only USB 1.1 signals all the way up to and including USB 3.2 Gen 2x2. I finally got a response from HP support. These USB cables are longer and cause more interruptions in the power flow. When I move the mouse to wake up the display again, it disconnects. . Now you have learnt what SS USB is, and there are many SS USB best sellers on the market. This is not enough to get a picture, but you can see the USB-C source show up in the menu on the monitor. Since superseded by DVI, HDMI, and DisplayPort, it's only typically found on older monitors. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. Reinstall the Display Link drivers. Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Is this a serious solution? Did the U2713H USB hub work on a previousoperating system PC? It recognizes the device, sees my monitor and shows the monitor under settings as an active monitor. Turn the external display to a different source. I purchased this laptop thinking that I could get two external monitors connected without any issues, but the USB Type-C to HDMI cable I am trying to use does not recognize the monitor. If the computer's settings don't fix the problem, use a hardware calibration device, or adjust the monitor's color settings, gamma, and . I recently got this monitor to free up desk space by replacing my docking station. Browse VGA Cables. Select Default for display, or press Scaled and choose the correct resolution. Just purchased this new Razer Blade 17. Monitors that feature USB ports usually include a USB upstream cable as part of the product packaging. Regards. This is a common problem often associated with wireless USB mice as they're used frequently and can easily run out of power. It's the same Windows don't recognize the U2713H and I cannot use the Dell Calibration software. However, I was able to use get an additional monitor using one of the USB port instead. Ensure you have plugged in USB cable from monitor to your PC's USB-port, otherwise USB ports on monitor won't function. 1. The laptop does not charge using the monitor.Anyone who can sport something obvious that I have missed or is this a hardware problem with my machine? No signal detected from monitor. I have bought a separate cable with support for up to 100 W PD charging and a transfer speed of 20 Gbps. Remove the power cable from the computer. Check to see if the monitor is being detected by Windows. If the device is listed with an error, reinstall the drivers following the instructions on the website. Run and installed all updated via HP . After upgrade to a recent 21H1 KB (not exactly which KB it is though. Hold all four keys down for 10 seconds. Step 3: You need to repeat step 2 to uninstall all the USB controllers one by one. Now look out for the Display Link Drivers, right-click on it, and select Update. BH *** **Click the KUDOS thumb up on the left to say 'Thanks'** Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Press the power button on the monitor if needed to turn on the monitor. Basically you need to change from 0 to 1 an entry of the register file. I guess I should return this monitor and never buy anything from DELL again. As long as you can see the "USB Controls" device in Devices of Control Panel after connecting the USB cable between the monitor and the computer, you are fine and the monitor will operate normally so you can use the On-Screen Controls. Go to device manager and look for a usb hub. Both of these work fine with the monitor and cable. Turn on the monitor and the USB connectors on the side and bottom of the Dell monitor are activated. Browse DVI Cables. After the installation is complete, restart your PC. You can find the solution in this post I wrote today to be helpful to the HP community:External monitor not working with thunderbolt connector. Smart enough to install critical firmware updates automatically, it is ideal . USB/PS2 Adapters (Keyboard/Mouse) Audio Video. I've had this monitor for a few months now, dealing with the 2 bottom USB ports not functioning. Tags: HP Spectre x360 Laptop - 15-eb0017nl Microsoft Windows 10 (64-bit) View All (2) Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. USB-C ports on a monitor offer even more functions. Turn the monitor off and then back on. Step 1 Turn off your computer, and then locate the square-shaped Type-B USB port on your monitor. k3333g. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Different Anker device 3. This occurs every 2 or 3 seconds. Current configuration is a DELL XPS 13>USB TYPE-C>P2322HE. These requirements are screen printed on the rear connection plate, they are usually 5V and 1.1A. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. The opinions expressed above are the personal opinions of the authors, not of HP. I have checked the monitor and cable with two other computers. Locate the cables that are connecting your USB 3.0 ports with the motherboard and check if they are correctly connected or not. Now see if the AOC USB Monitor not working issues on Windows 10 . Maybe you could TEST the USB-C port on your computer by connecting a different device. All was fine and functioned without issue. Restart the Computer and Monitor Restart the computer. Which is why we do not see Windows 10 drivers on the U2713H driver page. This only occurred once though. I have downloaded the latest display link software for windows 8 and installed it and everything appears fine. One solution, is to add a USB powered monitor. Step 2: Right-click on the USB controller and choose Uninstall from the popup list to uninstall the USB controller. LG 27UK850 USB-C not working correctly. finally choose the folder with the same name of the code you took note befeore, then choose folder 0002 and set the RMEnablePhyRepeater entry to 1 (in my case it was set to 0). These now do not work and the displays are not recognised. USB is not normally a video. You can connect USB cable from your computer to port #5 and your computer can access to USB devices on BOTH ports #6 (for example USB flash drives). After that you must configure the mic in the menu settings // options. So I know it's nothing to do with my computer, drivers, firmware, etc. 1985-2022, StarTech.com - All rights reserved. The portable monitor can be put besides the desktop monitor or work alone on a lifting table.Most portable monitors comes with accessories, like HDMI cable, USB-C cable, and power adaptor. You can check what video card you have in Device Manager under Display adapters. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This occurs every 2 or 3 seconds. So far everything works well except for the bottom USB downstream ports. Their buffering capabilities are limited, which causes the problem above as well as signal losses. I am assuming this means that I should be able to connect a 2nd monitor using this port. I am trying to get a USB to DVI Displaylink adapter working with a x64 win 8 install. Follow these steps to make your monitor's USB ports active: Turn off the computer. Solved. 2.5mm/3.5mm Cables. Even creating a post a couple months back seeking options that I may have missed, and all DELL's mods/reps do is regurgitate the same nonsense either in the the thread or as private messages, "here's a link to the manual", "Here's a link on how to troubleshoot it"blah blah blah. What model laptop? It's the same Windows don't recognize the U2713H and I cannot use the Dell Calibration software. The laptop I have is a Latitude 5500.I have updated all drivers and the bios using Dell Command Update and have upgraded from windows 10 to 11 to see if this could fix the problem. Your computer may not detect certain USB devices if they're turned off. All SS USB cables are compatible with USB 2.0 ports, although SS USB cables are slightly thicker than USB 2.0 cables. The HDMI should already be connected to an external display. However, the USB Type-C receptacle and port is not designed to carry only USB protocols. Product: Pavilion i5-1035G1. Connect the end of the cable to the type-B connector on your computer monitor's type B port. The opinions expressed above are the personal opinions of the authors, not of HP. I was using 2 USB-C to HDMI cables that were 6ft long and they worked fine. Try using another connection like HDMI. 1. The laptop is a Dell Latitude 5500. I haven't tried a different TYPE-C cable, which I . Moshi, as usual, have one of the best cables - they have a 1m USB-C to USB-C monitor cable - supporting 4k/60hz - and supporting power delivery up to 100W - available at MacGear - ~$79. Update or Rollback Windows 0 Kudos. When the monitor is plugged into the USB-C port, it seems to get an intermittent connection lasting about a second. Report abuse. Online P2422HE User's Guide page 12 states =*To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s). List all USB devices plugged into 8-1, 8-2, 8-3, and 8-4. I have problem with my Dell U2713H. Jiwo Saktiyoso @Mary G I don't understand why you keep posting nonsense replies like this. Monitor USB ports not working ? HelloI recently invested in a new external monitor for my laptop. The USB upstream cable not working when plug into my pc (Windows 10) USB 2.0 or 3.0. DELL-Admin>. You need to open your PC case and see the motherboard. Expand Display adapters and select the display driver. I have run a full diagnostic using the Dell Support Assistant which gave me no errors. Here is how to enable fix it to work so you can use USB thumb drive and charge your phone.Monitor in video : Fujitsu B23T-6 L. Updated all drivers/ 5. Antennas. Usb C splitter/hub to transmit video and charging to USb-C male cables. I hope to provide you the solution for this very annoying problem!!! Affected products Dell monitors with USB downstream ports ( Figure 1 and 2 ). By using this site, you accept the. External monitor not working with thunderbolt connector. The port in question is for Data Transfer only. on the bottom right to say Thanks for helping! Please help if possible. An outdated display driver can also lead you to have problems with the DisplayPort connection. I have checked BIOS to check if thunderbolt was on, which it seems to be. The USB downstream ports do not work on Dell monitors. Connect the computer and the monitor with the DisplayPort cable. In terms of the underlying cause, if you have any other USB-C display to test with, that might be useful to determine whether this might be an actual hardware issue or else an interoperability issue with your specific combination of equipment. Operating System: Microsoft Windows 10 (64-bit) Hello, I recently purchased (HP Laptop and I have been having troubles getting an external monitor to work from the USB Type-C port via a hub with HDMI port. These USB ports, however, do not work unless you connect your monitor to your computer using a Type-A male to Type-B male USB upstream cable. Now you have to click on Device Manager. This will drain any residual power. If any device connected to the USB port does not work, we must first check that the USB port meets the energy requirements of the device. This is not enough to get a picture, but you can see the USB-C source show up in the menu on the monitor. The Latitude 5500 definitely supports video output and charging over USB-C, and you've got a suitable cable for that purpose, and you've confirmed other systems operate properly. The USB ports on the back are working fine, just not the ones on the bottom edge of the monitor. CJ79 USB Hub Not Working. Now when I plug in the monitor through the Anker device the laptop cant seem to see the screen. if you feel my post solved your issue, it will help others find the solution. " I am using a MacBook Pro 14. Start your computer. So, take your monitor to the nearest repair center and find out what's wrong with your device. This cable must be connected to the back of the PS3. . Reinstall the battery. When I plug the USB upstream cable from my U2713H to my Windows 10 PC, Windows 10 does not recognize the U2713H? However, if not, have a look at how the monitor peripheral is identified as a device hooked up to the . I have successfully connected the USB-C hub on another laptop and it works without any issues.Per the specs for this laptop it has1 x USB 3.1 Type-C Gen 1 (Data Transfer Up to 5 Gb/s, Power Delivery, DisplayPort 1.2, HP Sleep and Charge). I have spend many hours researching a solution, but have not found anything as yet. Assuming you have 1 usb-c and 2 type a tge usb-c is pd only. Update Your Display Driver. Next up, select Search automatically for updated graphics drivers. They allow you to connect additional peripherals, charge devices, connect media for playback and make it easier to set up your computer and workspace. I have followed the Google help and updated . I wasn't the only one who laughed at this response. Connect the USB-HDMI adapter to your main device (laptop, computer, or smartphone).
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