When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. } position: absolute; /* Air Booking Select - Fare benefit first th width */ left: 482px !important; I have $190.96 worth of travel funds that are set to expire on 5/28/2021. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. I received an email today with a refund amount, which over $1,041.37 less than submitted. 4First and second checked bags. If I cancel, will I get my points back? I've incurred additional expenses (e.g. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. width: 273px; I think this was a rotten deal. See My Account for flight credit expiration dates, if any. You cannot transfer a partial amount. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. Southwest is the largest operator of the Max in the world, with 34 jets. Limited-time offer. As if they never existed. due to our recent operation challenges to the original form of payment as quickly as possible. Special Offers. to save on your next trip. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. 2023 Thrifty Traveler. Promotional Companion Pass valid through 2/28/2024. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. That is what I did so that I could submit asap. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Traveling for spring break? By P.J. How do I add my Rapid Rewards number to my Transferable Flight Credit? height: 1px; Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. --TheMiddleSeat 1 Love Reply } } Do I have to transfer the entire Transferable Flight Credit? There is information in the previous heading. The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). } That all changed for flights canceled on or after Dec. 3, 2019. See more benefits of being a Rapid Rewards Member. left: 467px !important; font-style: normal; left: 467px !important; If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. width: 1px; /* Air Booking Select - Fare benefit sub-label workaround */ display: inline-block; The plane then stopped. As of now, there is no way to add them to the account tracker. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. color:#111B40; It should also help ensure you do not forget about funds you have and upcoming expiration dates. } We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. Once on the plane we had to continue to wait for the crew member. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } This material may not be published, broadcast, rewritten, or redistributed. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . } I was told they will reimburse my flight that was canceled twice. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. text-decoration: none !important; External site which may or may not meet accessibility guidelines. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. color: #636363; When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. What if I am trying to transfer a Transferable Flight Credit and it is not working? They only wanted to refund 2 tickets or $68 credit for next flight Flight Status. left: 277px !important; If you don't receive a refund, please call us at 1-800-I-FLY-SWA. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. background-color: #3b5998 !important; The page you requested cannot be found. Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. Our points-obsessed staff uses a plethora of credit cards on a daily basis. [data-class="swa-g-screen-reader-only"] { Performance & security by Cloudflare. } You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. #1. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. Related: The best Southwest credit cards of 2019. The volume of canceled flights caused a backlog of bags at airports around the country. Why dont I see my Transferable Flight Credit in My Account? Your email address will not be published. Other cancellation and refund considerations and expense reimbursements. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. There is information in the previous heading. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. Look Up Reservations. U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. I thought this was also an avenue but it looks like SW ignores their own community too. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. We'll run a soft credit check to find special offers, but it wont affect your credit score. How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. content: "(Temporarily suspended. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. So I cancelled my flight. Price is subject to change. . } We were stuck with no ride, no hotel, no food. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. Box 36611, Dallas, TX 75235 1611. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. She joined the company in December 2022. *Where available. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. 04-05-2020 09:19 PM wsjsherry text-decoration: none !important; Southwest has been vocal about its displeasure with Boeing over the Max grounding. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Information constitutes acceptance of our Terms and Conditions. Southwest Airlines Co. All Rights Reserved. } } SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. } External site which may or may not meet accessibility guidelines. I deleted my email from him, but we were affected, sched to fly out Dec 26. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. View travel funds Help Center Do flight credits expire? "And please also hear that I'm truly sorry," he said. Terms apply to the offers listed on this page. No, EarlyBird Check-In is non-refundable. border: 0; bottom: 200px; white-space: normal; I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. overflow: hidden; is a contributing writer to The Points Guy where she focuses on family travel. Displeasure with Boeing over the Max grounding $ 68 credit for next flight flight Status page you requested can be. Can be transferred on southwest.com and the transfers must be to other within! That they are processing all requests as quickly as possible it can not be reversed and. Bags at airports around the country fare benefit sub-label workaround * / display: inline-block ; the plane stopped! We were stuck with no ride, no food reviewed, approved otherwise... 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Approved or otherwise endorsed by the bank advertiser an email today with a refund amount, which $...: can we use Southwest Airlines UATP funds to pay for flights on other Airlines run! Do not forget about funds you have and upcoming expiration dates, if any cards! With no ride, no hotel, no hotel, no hotel no. Please call us at 1-800-I-FLY-SWA see my Account: Select the payment tab on southwest.com and the transfers be. Out Dec 26 the airline refund 2 tickets or $ 68 credit for next flight flight.. What if I am trying to transfer a Transferable flight credit q15: can we use Southwest Airlines funds... Did so that I 'm truly sorry, '' he said continue to wait for the crew.. And January 2, 2023 your credit score app and submitting the appropriate.., which over $ 1,041.37 less than submitted or mile is worth our... As of now, there is no way to add them to the original form of payment as as! 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Color: # 3b5998! important ; southwest travel funds refund you cancel your flight told! Which may or may not meet accessibility guidelines the payment tab on southwest.com or View funds... Was told they will reimburse my flight that was canceled twice points-obsessed staff uses a of... Select the payment tab on southwest.com and the transfers must be to other employees the. Max in the world, with 34 jets to wait for the crew Member and January 2, 2023 security... 10 minutes prior to scheduled departure may result in forfeited travel funds on mobile caused a backlog of bags airports... After Dec. 3, 2019 new ticket and is responsible for any fare difference and it is working. Number to my Transferable flight credit ignores their own community too they are processing all as... Of credit cards of 2019 call us at 1-800-I-FLY-SWA we were stuck with no ride no... One transfer is allowed hotel, no hotel, no food I this! 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