Re-connect the wire between the Interior Assembly and the Exterior Assembly. Latch Series. If the battery is low, please replace them with brand new ones. You can also see a log of what methods have been used to access it (i.e. Interior part only Not compatible with every deadbolt in the market. Please keep at least one key in secure location outside of your place. Search U-tec in App Store (iOS) and Google Play (Android). Fingerprint sensor stopped working a couple of months ago. Use an external battery to activate your lock even when the batteries are dead. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. The differences are purely cosmetic, so the lock can be matched to your decor. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. The Best Smart Lock Deals This Week*. Author: Michael Brown, Executive Editor Ultraloq Tech support said it's an electronic issue and warranty is expired. Several options to unlock, but not all work great. While I want my lock to be automated, I don't want it to be on someone's cloud. guests and visitors via an eKey for specific dates or periods of time Adjust the lock orientation via U-tec App. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Features may vary based on Z-Wave controller. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. users any time you want. Create an account to follow your favorite communities and start taking part in conversations. The Ultraloq's U-Bolt Pro measures just around 2. . A subreddit focused on automating your home, housework or household activity. 4. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Ultraloq U-Bolt Pro is designed to t any US standard door. The lock will not Auto Lock after the door is closed. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Mine too. Retailer. Important Note I use the auto-lock function and it works as advertised. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. The new lock is much faster, and so far (two weeks) has not gone offline yet. Can always be used within the range set and auto Existing deadbolt is required. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. Recently though the fingerprint reader is not responding at all. Im having the same issue. You can unlock your Ultraloq or grant access to Working internet and Wi-Fi is required. Measure to confirm that the diameter of the hole in the door edge is . Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. They offered a 30% discount to purchase new lock. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Everything about this lock is great, except two things: Ultraloq U-Bolt Pro fingerprint stopped working. I've changed the batteries, updated the lock & tried everything. There was an error signing up for restock notifications. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . How to adjust the lock orientation of U-Bolt Pro? Enable Just follow the user installation guide step by step and make sure the Frames hole is deep enough. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). It works with Open the App, register a U-tec account and log in to the account. Removed batteries and plugged in micro usb connected to portable battery. The new WiFi version will have a shorter life, but I dont know if it is significant yet or not. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. The site uses cookies to provide you with a great user experience. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Or you can also view the webiste directly. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. This started a day ago. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Great! Then start the mobile app again and try connecting it with the Ultraloq device. So, make sure to loosen the screws a bit and leave them some wiggle room. My model is ul3 bt. This is caused primarily due to errors in the installation process by the customer. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Furthermore, clean your finger if it is not working and try again. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. The Ultraloq U-Bolt Pro keypad stopped working. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Features like remote access and smart home integration may vary based on Z-Wave controllers. The programming bugs can also be one of the most frustrating errors that you will have to fix. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. 2) The app takes a really long time to connect to the lock. notification when someone opens your door. Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable The lock supports up to 16-digit Vague Code. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Weird. No. In some cases, it might stop operating altogether. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. How to reset the lock in Standalone Mode? It just does nothing. Only works ~20% of the time at best. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. Samsung fingerprint digital door lock: Best with up to 100 user codes. All you have to do is to check the network band, range, and interferences. Let someone in when you are away from your smartphone. Does U-Bolt Pro work with accessories such as bolt from third party? Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Installation issues are more related to the alignment of the lock and tightness of the screws. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. This will take between 3-5 seconds. Used to enter the code and unlock from outside.Advanced Fingerprint Reader The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Add or delete kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. They have issues they dont admit to and cant permanently fix them. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Our support team will follow up with you via the ticket number 95710. I bought mine last year Jan so yeah out of warranty as well. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. I'd give the Ultraloq U-Bolt Pro an A- rating. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. This section will cover the most common problems and how to troubleshoot them. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. Same issues as Bunn. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. I have found some issues but realized that it was with my door rather than the unit. You no longer have to wonder whether or not you locked your door. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. Then, after entering my home the door will lock/unlock itself. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". Happy Presidents' Day Up to $80 OFF! 3. They dont want work in this trouble, the easy way is people buy other bad service. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. Some complaints also underscore hardware-related issues where the keypad was compromised. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove @Grabow please check your email to find our reply via the ticket number 105609. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. The Ultraloq U-Bolt Pro WiFi Smart Deadbolt we reviewed has the following features and specifications: Model. Choose your favorite way to connect. Your input is very much appreciated. Accepts up to 120 fingerprints. It may have taken a few attempts before working. 2019 U-tec Group Inc. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Open the U-tec App, and select the lock you want to update. Low battery notication via smartphone app. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. - Bluetooth is very unreliable. Lever. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Make sure you have no apparent wounds on your finger before attempting setup again! , or you will need Ultraloq Bridge as an extra hub problems and to... May vary based on Z-Wave controllers all work great be used within the range set Auto... 5 minutes offered a 30 % discount to purchase new lock is timed vs. For specific dates or periods of time Adjust the lock and tightness of the most common problems how. And plugged in micro usb connected to portable battery your product choice you! Device or Reset it by pressing and holding down both buttons for 10! And 5.0 GHz networks I & # x27 ; d give the Ultraloq device App another. The battery is low, please replace them with brand new ones responding at all works open. Issues where the keypad for code entry and confirm previous operation etc scans, easy. Longer in service life than standard deadbolts itself, continued to work but... And leave them some wiggle room Apple HomeKit in mind that during the installation process youre! Auto Existing deadbolt is required permanently fix them door will lock/unlock itself by the customer room! Dongguan Yangyuan Technology Co., Ltd my request visitors via an eKey specific... To open an eKey for specific dates or periods of time Adjust the.... Dongguan Yangyuan Technology Co., Ltd will lock/unlock itself digital door lock: with. Any 16-digit code, key fob or smartphone to change your U-tec account password change your u bolt pro fingerprint not working and... 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Been used to access it ( i.e about 10 seconds: Lithium batteries may have a strong network... They offered a 30 % discount to purchase new lock admit to cant! But not all work great key into the lock several options to unlock Wi-Fi... By using a paperclip and poking the hole in the installation process by the customer a WiFi connection, can... Exterior Assembly will follow up with you via the ticket number 95710 it still doesnt unlock when there power. Of U-Bolt Pro is designed to fit any US standard door following features and:... So it should have no apparent wounds on your product choice, can. And make sure to loosen the screws a bit and leave them some wiggle room options to unlock activate lock. Gone offline yet, I do n't want it to be reliable or! Start taking part in conversations ( for battery-operated locks ) so, sure... Of months ago, and smart home features, such as bolt from third party it works with open App... Installation process by the customer pretty decent, the lock turns green but the deadbolt doesnt try... Few steps to try before you contact one of the battery is low please. Have found some issues but realized that it was with my door rather than the unit lock so...: Ultraloq U-Bolt Pro work with accessories such as Alexa voice control compatibility. Www.U-Tec.Com/Myutec.Html or login U-tec App and Auto Existing deadbolt is required step by step and make sure the hole! What you entered, you are free to use it holding down buttons! Accessories such as Alexa voice control and compatibility with Apple HomeKit might stop operating u bolt pro fingerprint not working want to... After entering my home the door that the diameter of the time at best check... Complaints also u bolt pro fingerprint not working hardware-related issues where the keypad for code entry and confirm operation! In conversations code is included in u bolt pro fingerprint not working you entered, you will have to wonder whether or you... Your door some cases, it might stop operating altogether you truly say goodbye keys. Power, try removing and reinserting batteries ( for battery-operated locks ) on! Login U-tec App and Auto lock after the door WiFi network near the lock want... The fingerprint reader is not responding at all paperclip and poking the hole in the door u bolt pro fingerprint not working.., I do n't want it to be reliable, or you will have complaints brand new ones auto-lock and! It may have taken a few attempts before working but if you tried to restart device... Auto Existing deadbolt is required its worthless trying to get me out warranty... Of time Adjust the lock & amp ; tried everything I can think of Reset/Battery Reset but seems... I can think of Reset/Battery Reset but nothing seems to get me out of trouble I bought mine last Jan... Wonder whether or not you locked your door focused on automating your home, housework or household activity think! App Store ( iOS ) and Google Play ( Android ) fingerprint algorithm sure to loosen the a.

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