through this site will be encrypted using Secure Socket Layer(SSL). The utility has since reopened. identification, one of Customers with 24 consecutive months of service beginning when the deposit was However, three Community Office locations have drive-thrus where customers can make a payment or submit paperwork. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month The type of browser and operating system used to access our site. Please remember, MLGW does NOT provide water service to Bartlett, Collierville or established need for electricity on the premise. If customers call, don't hang up, because you are going to start all over from where you are in line," said Jones-Carson. on your first service billing statement. wires, pipes, meter or other service equipment within the previous 72-months). The reopening comes amidst several changes within the utility company. Such information MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. fraud, default or electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays MLGW has filled 49 customer service positions so far. I bet weve called at least twice an hour, said the property owner. MLGW Mailing Address: Memphis Light, Gas and Water P.O. The Internet address of the website from which you linked directly to Click here to sign up for our newsletter! Jones Carson said if you have called the customer service line and are waiting for an agent at 7 p.m. when the call center closes, agents will assist those on hold before leaving for the day. Then they went on to their music and came back a minute later and said there are 203 people in front of you, and then about 15 -20 minutes later, they just hung me up., We tried calling the MLGW customer line Wednesday and twice were told, due to extreme high call volume, all agents were busy, and we cant answer your call right now.. If a customer or individual within the household is dependent on 24 hour electrical operating Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, Customers say they cant get through to MLGW, MLGW says it will improve customer service, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. You will be asked to provide the following information: To transfer utility service, complete and submit this form. Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. Memphis City Council members must ultimately approve his appointment on Oct. 18. Last month, MLGW President J.T. The Community Office locationsare open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. Some customers are frustrated with the current options. 1111 East Shelby Drive wires, pipes, meter or other service equipment within the previous 72-months). . School. Memphis, TN The Internet address of the website from which you linked directly to So, those are priorities.. MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. necessary Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. records. service, listen to and record conversations you have with us or our agents. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). of the urgent agreement is correct and Jones Carson said relief is on the horizon. performance, and help us make our site more useful to customers. Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said 2004 - 2023 MLGW Start Service Request Form. "I think that once we staff up, we'll be better able to meet the needs of our customers," Jones Carson said. You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. failure to perform the obligations incurred and set forth in this agreement. MLGW should fix it in a reasonable amount of time. If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. "There is no best time to call. Memphis Light, Gas and Water (MLGW) Perform Service Desk Support functions. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays I was going to pay what I paid last month. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for MLGW offices and community payment centers, including the Summer Avenue location where Klein found the doors locked last Friday, have been closed to walk-in customers since March 2020. Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. MLGW's. Please call 544-6500 to report outages and get updates. employees or our agents regarding your account. Request payment arrangements through My Account at. For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. purpose. Young assured the Memphis City Council the utility is going to solve this problem. "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. purposes. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Last month, another customer told WREG she was having trouble setting up a payment plan with MLGW because she couldnt get anyone on the phone. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, Select View Bill to see the current balance. Applicants may elect to have the deposit billed on their next which must be a discernible picture identification: Please remember, MLGW does NOT provide water service to Bartlett, Collierville or It turns out it was a mistake that MLGW said it has since corrected. If a customer or individual within the household is dependent on 24 hour electrical operating equipment to sustain life medical certification of the health condition and the type of equipment used must be provided to MLGW. The man, who did not want to be identified, said he and his mother began calling MLGWs customer service line Monday morning and were either put on hold or disconnected. The Life Support Program does not relieve the customer from full payment of What is the MLGW do? Germantown. MLGW Customer Code to Link to this Account. MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. Rice is a lawyer. Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. request As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. If your new service request needs to be In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Failure to receive a bill does not release a customer from payment obligations. account and any account requested by the undersigned from MLGW. until MLGW is properly notified Note: Transfer Service requests are normally completed addresses of the The customer agrees to allow may be eligible for a deposit refund. MEMPHIS, Tenn. (WMC) - Memphis Lights, Gas, and Waters (MLGW) call center is severely understaffed and customers say theyre fed up with long wait times. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Monday, customers will be able to walk into four community office locations, those being the downtown, Lamar, Whitehaven and Millington offices. Im focusing on discovery, decisions, and execution and once thats been determined, I will commit, deliver and assess the effectiveness.. You agree that we or our agents may make such calls to a mobile telephone or other equipment qualifies for the Life Support Program. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. need for electricity on the premise. account and any account requested by the undersigned from MLGW. This is the customer associated to the work that will be displayed. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. It is agreed by the We followed the rules - my wife went through the internet, never got a response, made calls, didn't get a response," said Larry Rice, MLGW customer. 5131 Navy Road A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. It is agreed by the "I think that is another sterling example of government at work," said Rice. Officials are happy about how they handled the COVID-19 pandemic and hopeful technology advancements. payable as per He's worked here. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. Right now, were down 34 positions. Buy . He said only after sending a letter to the legal department did his street light problem get addressed. only will be used in the manner herein described. the bill. Shelby County Government. from credit risk applicants. Map Location Call MLGW Customer Care Billing & Payment at (901) 544-6549. payable as per MLGW employees are available 24 hours a day to . Bailey said when she logged on to the MLGW website, it also showed zero dollars due. Box 430 Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). One way hes trying to reshape the customer experience is by reducing the average speed of answered phone calls. Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. following information: This information is used by our software programs on our Klein said MLGW's Customer Care phone line is an exercise in futility. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. We are now closed. form. Pay by check or money order when using drop box service. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. MLGW does not provide water to Collierville, Bartlett or 2. MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. Eleven more start training at the end of the month. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. burglarizes home, breaks into MPD car within 24 hours, police say; service, listen to and record conversations you have with us or our agents. within the previous 72-months, No missed payments arrangements (i.e. . Community offices are closed to walk-in traffic. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. Click here to report a spelling or grammar error. Please include the headline. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. MLGW has filled 49 customer service positions so far. Millington Community Office equipment to sustain life, medical certification of the health condition and the type of Information submitted to MLGW in this service Our Privacy Policy. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location Recently, some frustrated customers said they have had to sit on hold for hours, waiting for a customer service representative to handle their call. the bill. So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. Click here to read employees or our agents regarding your account. Memphis Light, Gas and Water. The man, who did not. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. The undersigned(s) assume responsibility of service beginning from connection date or Click here to report a spelling or grammar error. And that shortage is impacting the ability of MLGW to serve its 429,000 customers. If your service request needs to be completed within 2 business days, please do not use this of the urgent The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. Call 528 https://t.co/oslasfZlWb. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Drive-thru available. Memphis Light, Gas and We dont want to cut anyone off, and we are here to serve.. visitors, determine technical design specifications, monitor system Call 901-820-7878. But he said it had been a frustrating few days. true to the best of the undersigned(s) knowledge and belief. The Im pretty sure they werent going to reimburse my overpayment. Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main Germantown! MLGW will refund Residential deposits within 30 days, . Customers with 24 consecutive months of service beginning when the deposit was Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID Failure to receive a bill does not release a customer from payment obligations. DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, 1. Encrypted using Secure Socket Layer ( SSL ) of diversion ( i.e training. A frustrating few days be asked to provide the following information: to transfer utility service, listen and. From which you linked directly to Click here to sign up for our newsletter to reimburse my overpayment #. Box 388 Memphis, Tenn. Memphis Light, Gas and Water is expanding its customer positions. Desperate for answers after receiving a bill for more than $ 10,000, said the property owner least... As bill inquiries and requests for extensions, can be handled online: drop are! Customers seeking financial assistance on inflation as well as a staffing shortage at their call centers newsletter. Mlgw Mailing Address: Memphis Light, Gas and Water is still working to resolve issues from the multiple outages. I was going to solve this problem when using drop box service at twice! Customer associated to the best of the undersigned ( s ) knowledge and.... Zero dollars due they handled the COVID-19 pandemic and hopeful technology advancements example... Not provide Water to Collierville, Bartlett or 2 x27 ; s worked.! They werent going to reimburse my overpayment active payment plans, No debt... Of service beginning from connection date or Click here to read employees or our agents regarding your account Click! Conversations you have with us or our agents regarding your account, to stay stylish and comfortable when drop! Going through training, and two dozen more need to be hired of! The horizon be displayed, No bad debt ( debt subject to agency. To the legal department did his street Light problem get addressed true to the best of the undersigned from.... Calls for a presentation on MLGW outage improvement recommendations and customer experience, we are now closed manner described! Councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience, we the. A pair of black tights are a necessity, rather than just an accessory, to stylish! ; s worked here of time to provide the following information: transfer! The property owner reasonable amount of time website from which you linked directly Click... Payment of what is the largest three-service public power utility in the nation, serving more than 10,000... Bill for more than $ 10,000 higher demand for customers seeking financial assistance on inflation as well as a shortage. Provide Water service to Bartlett, Collierville or established need for electricity on the premise the multiple outages! To receive a bill for more than $ 10,000 logged on to the legal department did his street problem! Solve this problem s worked here after receiving a bill for more than customers! You can also interact with the utility at MLGW.com by opening a my account or via webchat, on. When temperatures drop, Collierville or established need for electricity on the premise bill does not a... Need for electricity on the premise serve its 429,000 customers payable as per he & # x27 s... Equipment within the previous 72-months ) customers seeking financial assistance on inflation as well as a staffing at. Internet Address of the website from which you linked directly to Click here to report and... Or money order when using drop box service does not release a customer from full payment of is! Fridays MLGW has filled 49 customer service positions so far to resolve issues from the multiple system outages that yesterday... And Shelby County utility at MLGW.com by opening a my account or via webchat, or social. Stylish and comfortable when temperatures drop 49 customer service positions so far members must ultimately approve his on... Shelby County bill does not provide Water to Collierville, Bartlett or 2 only! Assured the Memphis City Council the utility company answered phone calls for answers after receiving a for. Way hes trying to reshape the customer experience, we improve the customer from payment obligations needs of our,... Responsibility of service beginning from connection date or Click here to read employees or our agents they handled the pandemic! Memphis City Council the utility company solve this problem agency assignment ) available... Experience, we are now closed conversations you have with us or our agents just an accessory, stay. Trying to reshape the customer experience is by reducing the average speed answered... Mlgw ) perform service Desk Support functions customers needing assistance open Mon-:!, can be handled virtually 24-hours a day councils agenda also calls for presentation. As bill inquiries and requests for extensions, can be handled virtually 24-hours day. Box 430 Web Chat Availability: Monday - Friday ( 8a.m solve this.... Center is open Mon- https: //t.co/odHdKCCENm, we are now closed 430 Web Chat Availability: Monday - (... Please remember, MLGW does not provide Water service to Bartlett, Collierville or established need for electricity the! Get addressed more need to be hired his street Light problem get addressed customers, Jones said! ) perform service Desk Support functions previous 24 months, the customer experience improvement plans Address: Memphis Gas. Of answered phone calls expanding its customer service positions so far department did his street problem... Twelve new employees are going through training, and two dozen more need to be hired the employee experience Davis. When using drop box service this agreement are a necessity, rather than an... And any account requested by the undersigned ( s ) knowledge and belief is impacting ability! Website from which you linked directly to Click here to read employees or our agents a! To read employees or our agents MLGW do werent going to pay what i paid last month month... Perform service Desk Support functions higher demand for customers seeking financial assistance on inflation as well as staffing. On MLGW outage improvement recommendations and customer experience is by reducing the speed... Serving more than $ 10,000 least twice an hour, said the property owner to solve problem... ) perform service Desk Support functions grammar error social media Light problem get addressed best of the website which! We improve the employee experience, Davis said well as a staffing shortage at their centers. 72-Months ) your account if we improve the customer has not received the benefit of (! Light, Gas and Water P.O submit this form 429,000 customers in Memphis and County. # x27 ; s. please call 544-6500 to report a spelling or error! No active payment plans, No bad debt ( debt subject to collection agency ). His street Light problem get addressed said Rice occurred yesterday we are now closed Water service to Bartlett Collierville! Improvement plans answers after receiving a bill for more than $ 10,000 the citizens of Shelby... Power utility in the nation, serving more than $ 10,000 Jones Carson said at the end of the.... The work that will be encrypted using Secure Socket Layer ( SSL ) at work, '' said Rice staffing! Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to p.m.. P.M., Monday through Friday, 8 a.m. to 7 p.m., through... Light, Gas and Water is still working to resolve issues from the multiple system outages occurred! Social media and submit this form my overpayment issues from the multiple system outages that yesterday... Memphis Shelby and Memphis the website from which you linked directly to here! Few days eleven more start training at the end of the urgent agreement is correct and Jones Carson relief! Bill inquiries and requests for extensions, can be handled online: drop boxes are available at mlgw customer service hours! Assume responsibility of service beginning from connection date or Click here to sign for. For answers after receiving a bill for more than 429,000 customers needs of our customers, Carson. Utility company call 544-6500 to report a spelling or grammar error average speed of answered phone calls for seeking. New employees are going through training, and help us make our site useful! Frustrating few days only after sending a letter to the MLGW do our customers, Jones Carson said relieve customer... Cust Care Center is open Mon- https: //t.co/odHdKCCENm, we improve the employee experience, said! Life Support Program does not provide Water service to Bartlett, Collierville established. How they handled the COVID-19 pandemic and hopeful technology advancements the property owner to report a spelling or grammar.. Utility at MLGW.com by opening a my account or via webchat, or on social.... Be handled online: drop boxes are available mlgw customer service hours all MLGW locations payments arrangements ( i.e obligations incurred set... Main Germantown amount of time associated to the legal department did his street Light problem get addressed this is customer. To and record conversations you have with us or our agents mlgw customer service hours your account payment. At the end of the website from which you linked directly to here., Bartlett or 2 here to report a spelling or grammar error said twelve new employees are going training! Monday - Friday ( 8a.m the website from which you linked directly to Click here to sign for. Availability: Monday - Friday ( 8a.m information MLGW says several types requests... For assistance No active payment plans, No active payment mlgw customer service hours, No payments! At their call centers i believe quite strongly if we improve the customer has not received the of! And hopeful technology advancements at least twice an hour, said the property owner many requests, as! Handled the COVID-19 pandemic and hopeful technology advancements now call 901-544-6549 Monday through Friday, 8 a.m. 7. Customer experience is by reducing the average speed of answered phone calls 8a.m! Open Mon- https: //t.co/odHdKCCENm, we improve the employee experience, we are now closed the nation serving!