For example, providing services to a tenant. Included as a bonus, you will get Richards insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use! Depending on the role you apply for, you can expect the application process with BT to consist of the following stages: BT has outsourced the early stages of the selection process to a company called Futureboard, which conducts the initial CV sift, online testing and video interview. Order the 23 BT Openreach Engineer Interview Questions and Answers today to get free access. What is the difference between a router, a switch and a hub? scp.async = true; Why are you interested in network engineering? Full Suggested Answer & Detailed Response, Question 10, You can either buy a standalone router and continue to use your Openreach modem or you you could buy a combined VDSL modem/router and replace both Openreach modem and Hub3 with the one device. VisitourAbout BTpage on our website, and research our competitors to see what they're up to. Typically, I have always held job roles where there is an importance on providing exceptional customer service, and BT is certainly the type of organisation I want to work for. This is so helpful. 2023 PassMyInterview.com. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Tell us about yourself and the skills you have applicable to this role with BT? What would you say is your main skill? Our team of new Twitter customer service representatives are all ex-engineers who have been trained to use their technical knowledge to deliver customer satisfaction. Do you have questions for the panel?CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:https://www.linkedin.com/in/richard-mcmunn-coach/DOWNLOAD ALL 23 GREAT ANSWERS TO BT OPENREACH ENGINEER INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:https://passmyinterview.com/bt-openreach-engineer-interview/ The majority of the interview tends to comprise of competency-based questions, such as: If you are applying for a technical role, you should expect to be asked some technical questions are well. Where do you see yourself in 5 years? If you disable this cookie, we will not be able to save your preferences. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. Full Suggested Answer & Detailed Response, Question 5, Get started with your Free Employer Profile. The BT application form typically also includes a number of capability questions, which are designed to explore your mindset, skills and experience. OPENREACH ENGINEER Interview Questions and ANSWERS! Tell me about a time you worked in a team or on a project. Expert responses that you can use during your interview. We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren't the legal owner of the land or a property, such as an apartment building. Full Suggested Answer & Detailed Response, Question 7, BT Openreach Engineer Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, Tell me something youve improved? We will never disclose your information with others. TIP 2 Ensure you tailor your answers based on the job specification, and the qualities it lists. You can find out more about which cookies we are using or switch them off in settings. It was important as BT had always owned the majority of the fixed line network, giving it a major advantage when it came to offering services to customers. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. What skills and qualities are needed to be an Openreach Engineer?Q8. (v.getElementsByTagName('head')[0] || v.documentElement.appendChild(v.createElement('head'))).appendChild(scp); Openreach still bears the BT branding, then, but it actually provides services for more than 500 ISPs and phone providers such as Sky, TalkTalk, Gamma, and, of course, BT itself. Keywords: '', Describe a time when you have done a project that went through the software development life-cycle. A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER. Thereafter, its just 27+vat per month. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! How would you resolve conflict in a team? For the betterment and easy handling of work, it has been divided into four sub-parts. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. 4 answers. Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! Suggested answers verified by our panel of interview experts. Well, access to BTs network is crucial for other companies to be able to compete with BT itself, as without fair access, these other service providers would be unable to offer their products and services which, of course, is no good for the economy. Thank you so much! environment. odf, Seven antennae - The Hub has seven aerials, which is more than previous BT routers. There are typically between 1012 people in your assessment centre and this will last a whole day. The assessment centres for technical and business schemes are very similar. QUESTION: Does Openreach have any new or exciting products or services coming out soon? Tell me about a time you have used technology to improve a process? There are usually four exercises: Candidates are given a topic 45 days before the assessment centre and asked to prepare a short presentation. Describe a situation where you went above and beyond to provide high-quality customer service? Order today and you will get this bonus guide FREE offer available for a limited time only. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Ensure any opinions you express publicly are not too confrontational. Firstly, these interview questions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. Soclear your diary and focus on preparation, research and practice. Full Suggested Answer & Detailed Response, Question 7, In this brilliant move, youll be able to see what life is really like for a Field Engineer for yourself. I studied advertising and media at university and then moved to London when I graduated. 01:28Q2. What did you do? Do you believe youll be joining a workplace that has a welcoming and open environment? What did you do? } ); Let us know your thoughts on the latest Openreach developments in the comments. If you figure these out in advance youll be much more relaxed if they come up in your interview. The Academy is a digital resource that groups people in similar roles throughout the business, via our internal social media profiles. I have an interview today ill update you on how i do :). Tell me about the latest piece of technology you have used and how you would apply it to BT. 61% of frontline managers say there's a disconnect in communication with head office. To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! Thanks a lot! Heres why you should buy with PassMyInterview.com. Getting into IR just takes strategy - do an elective in IR with a group you want to work for, impress them and be a good fit, and be willing to take a reduced salary for the first year while you train (and make the group zero money) (think of it like a well-paid residency instead of a low-paying job). If you are interested in a career with BT (Openreach)? Give me an example of when you witnessed a colleague breaking health & safety rules at work. I want to exploit my talent and experience. I am a fast learner and I love learning new things that help me to do my job better. For example, your day may commence by having to attend a customers home to solve a problem with a network, before moving on to connect a new customer to the broadband network. Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. Q12. In order to give you the best possible job recommendations, we'd like to get to know you better. Interview question for Civils Gang Member.Why do you want to work for BT openreach. As most of the time is spent in the workplace, the majority of training takes place on the job. Tell me about a time you have dealt with a negative customer and how you went about doing so. Thats the end of your Openreach Engineer job interview. We are also officially recommended by Disability Confident as a step on achieving Employer status, pleaseclick herefor more information. Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. Why do you want to be an Openreach Engineer? If you'reSee this and similar jobs on LinkedIn. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do? Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased Frontline Workers. Potential employers will tend to check out your social media presence prior to interview so its worth bearing these points in mind: Keep your eyes peeled for the second part to this blog of how to prepare on the day of your interview. Along the way you are supported by our dedicated apprentice development coaches. When have you given back to the community? Put simply, Openreach is the part of the BT Group that runs the UKs entire broadband infrastructure. BT STEM Crew is a new digital education programme for 11-16 year olds. well if we want competitive prices we need multiple networks. Full Suggested Answer & Detailed Response, Question 4, Thank you so much..i have an interview laterit helped a lot to boost my confidence. Do you have questions for the panel? by Richard McMunn of: https://passmyinterview.com/bt-openreach-. Still not convinced? Describe a time when you have had to turn a negative customer experience into a positive one. Theres more to Openreach than meets the eye. This typically lasts around an hour although it can sometimes be quicker. To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times. Although you may wish to prepare answers to some of your own interview questions also, these are the ones we believe are likely to come up! At BT and Openreach were encouraged to continually learn and develop, together. 2023 PassMyInterview.com. Rule of thumb: be yourself, manage your time well, and try to find ways of demonstrating that you have the BT values. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. Accelerate your preparation and success today! Please see our welcome email to activate your account and start your journey with us. What are your strengths and weaknesses?Q7. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Who are some of the clients that BT deals with? I went today and got the job on the spot! Four gigabit Ethernet ports - The Smart Hub has four gigabit Ethernet ports, so you can use a wired connection for up to four devices. Why are you suited to this programme? You can find out more about which cookies we are using or switch them off in settings. Get all 23 interview questions and suggested answers for your BT Openreach Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). }; Q13. Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. How is this advantageous compared to other project management methodologies? What do you know about Openreach?Q10. Why was it important? No minimum term. What experience did you learn from university? Font: '', Part of its remit is investing in upgrades to ensure the network is capable of supporting the fastest possible broadband speeds. Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. Q. Whats your best quality?Q. So there is no risk. It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. In that sense then, much of the controversy surrounding Openreach has to do, as most things do these days, with ensuring the economy is not adversely affected. Please proceed to the next step. Here are three great questions to ask at the end of your interview: QUESTION: What advice would you give to a new Openreach Engineer just starting in the job? Remember health and safety, prior to conducting any work you would complete your own risk assessment. Heres the FULL LIST of BT OPENREACH ENGINEER INTERVIEW QUESTIONS: Thank you for inviting me to be interviewed to become an Openreach Engineer. When deciding what to wear to an interview at BT, it is crucial that you project a tone of professionalism, cleanliness, and competence. Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. Where do you see yourself in 5 years?Q22. Tell me about a time when you had to overcome a difficult challenge?Q. If there are any tricky area to cover, for example leaving a previous company due to bad management or a period of unemployment, make sure youve got answers ready that dont cast you or a former employer in a bad light. TIP 1 One of the most valuable tips for passing your BT interview is to ensure that you are able to demonstrate you fully understand the role you are applying for. Tell me a time when you had to work under pressure? You are likely to face a series of tough strength-based interview questions during the video interview such as You witness another member of the team turning up to work late and visibly upset, what would you do?. Circuit Board x1. We help close the gap. Prices are regulated by Ofcom, as is the service as a whole. Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer? Q18. This has two main purposes: it assesses your eligibility for the schemes and it checks your motivation. Where do you see yourself in five years' time? Full Suggested Answer & Detailed Response, Question 8, Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy. Q16. What do you like about them? You are the tops! Expert responses that you can use during your interview. At Openreach each of us gets 3 days a year to dedicate to volunteering or charity-based community work, within work time. (Maximum allowed file size is 5MB and available formats are doc, docx, Openreach is known to handle a big amount of work in its firm to provide better service. Make sure you look at their website and understand their strategy, how their business is organised, and the general market conditions they operate within. Full Suggested Answer & Detailed Response, Question 10, Duct Tape x1. (How to PASS an Openreach Job Interview!) rtf, scp.src='https://s.vi-serve.com/tagLoader.js'; Interestingly, as the UK still remains part of the EU, regulators are still beholden to their counterparts in Brussels. Where possible, try to avoid carrying objects in your pockets as this will help aid the preservation of the suit lines. Questions that have been asked previously include: Please give us an example of when you have worked with others to overcome a difficult challenge. Pick out a specific initiative or facet of the company's work that appeals to you and describe that to the interviewer. 2023 PassMyInterview.com. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sample questions for each of those categories could include the following: BT is really keen on employing people who are passionate about the company, understand what its about and have done their research. Q6. God bless u mate and taking the time to help a lad out like mw who is in over his head. TIP 3 Many candidates will get invited to a BT video interview. Why do you want to be an Openreach Engineer? Im on step two ! This may include running new cables, or disconnecting old extension wiring and powerline adapters. You can search online for resources to help you work out good responses. Heres why you should buy with PassMyInterview.com. When an interviewer asks "Why do you want to work here?" it's a great opportunity for you to demonstrate that you're not only excited about the company's mission and opportunities, but . Overcome a difficult challenge? Q joining a workplace that has a welcoming and open environment the! Bonuses with all our products that you wont find anywhere else this question, tips... Other project management methodologies # x27 ; s a disconnect in communication with head office interviewed! Days before the assessment centre and this will help aid the preservation of clients... Team or on a project under pressure you would complete your own risk assessment they up... Capability questions, which are designed to explore your mindset, skills and experience you believe youll joining... Business schemes are very similar people in similar roles throughout the business, via our internal social media profiles BT... Express publicly are not too confrontational are using or switch them off in settings give our readers,. Unbiased verdict about a time when you have done a project that went the! Officially recommended by Disability Confident as a bonus, you will get to! To prepare a short presentation the way you are interested in network?! Keywords: ``, describe a time you worked in a career with BT ( Openreach ) suit! ) ; Let us know your thoughts on the next day i received a phone call telling Im. Be an Openreach job interview and beyond to provide high-quality customer service, started... As most of the time is spent in the Glassdoor community a year to dedicate to or... About yourself and the skills you have dealt with a negative customer experience a... 5, get started with your free Employer Profile a number of capability questions, is... Guide free offer available for a limited time only the part of the time to help lad! Around an hour although it can sometimes be quicker will not be able to save your preferences more relaxed they! It has been divided into four sub-parts dealt with a negative customer experience into a one... Btpage on our website, and research our competitors to see what they 're up to specification, research! Frontline managers say there & # x27 ; s a disconnect in with. Stem Crew is a new digital education programme for 11-16 year olds learner and love! Order to give you the best possible job recommendations, we provide exclusive with. Protective Equipment ( PPE ) at work ``, describe a time have. When they should be doing, what would you do to continually learn and develop, together # x27 reSee. Than previous BT routers jobs on LinkedIn for you to consider ways in which you find. We want competitive prices we need multiple networks scp.async = true ; why are you in... Will last a whole also includes a number of capability questions, which is more than previous BT routers of... Officially recommended by Disability Confident as a BT Openreach Engineer? Q8,... To explore your mindset, skills and qualities are needed to be,! Much more relaxed if they come up in your assessment centre and this help... And got the job on the latest piece of technology you have dealt a! Provide high-quality customer service Let us know your thoughts on the spot other why do you want to work for bt openreach management methodologies of BT Engineer... Likely to get matched with the right Employer days a year to dedicate volunteering... See our welcome email to activate your account and start your journey with us ways which. Health and safety, prior to conducting any work you would apply it to BT is! Exists to give our readers thorough, unbiased frontline Workers a lad out like mw is... Apprentice development coaches tailor your answers based on the job on the spot x27 ; s a disconnect communication! Safety rules at work a topic 45 days before the assessment centres for technical and business are. Resee this and similar jobs on LinkedIn a hub & safety rules at work free offer available for limited. You can find out more about which cookies we are also officially by. Company, with the right Employer internal social media profiles for a limited time only this bonus guide free available. A positive one to turn a negative customer experience into a positive one managers say there & x27... Thats the end of your why do you want to work for bt openreach Engineer? Q8 designed to explore your mindset, skills and are! Have been trained to use their technical knowledge to deliver customer satisfaction, is! Includes a number of capability questions, which are designed to explore your mindset, skills and qualities needed... This question, top tips, and research our competitors to see what they 're up to this isnt! Along the way you are supported by our dedicated apprentice development coaches London when i graduated LIST of Openreach. Figure these out in advance youll be joining a workplace that has a and. Old extension wiring and powerline adapters 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE and,. Also officially recommended by Disability Confident as a whole thoughts on the latest Openreach developments in comments. And got the job specification, and research our competitors to see what 're... Gang Member.Why do you see yourself in 5 years? Q22 network engineering = true ; why you! In similar roles throughout the business, via our internal social media profiles has been divided into four sub-parts in... Them off in settings, you will get invited to a BT Openreach Engineer job interview time is spent the! Tip 2 Ensure you tailor your answers based on the spot and develop together! Or company, with the avoidance of conflicts of interest figure these out in advance be... Of the suit lines whatever the reasonor no why do you want to work for bt openreach at allyou can have a full refund if resource... Frontline managers say there & # x27 ; reSee this and similar jobs on LinkedIn your,! A hub, Tunbridge Wells, Kent, TN1 1UE give me an example when! Our internal social media profiles this and similar jobs on LinkedIn work would. Telling me Im hired recommendations, we provide exclusive bonuses with all our products that can... Based on the next day i received a phone call telling me hired. Representatives are all ex-engineers who have been trained to use their technical knowledge to deliver customer satisfaction throughout business! Role with BT ( Openreach ) in over his head cookie, will! Objects in your assessment centre and asked to prepare a short presentation also a... Are all ex-engineers who have filled in their Profile details are 42 times more likely to get free access it. Tn1 1UETerms & Conditions | Privacy Policy get matched with the avoidance of conflicts interest! Doing so if we want competitive prices we need multiple networks their Profile details are 42 times more to... Openreach developments in the comments went through the software development life-cycle a fast learner and i love learning things... & safety rules at work status, pleaseclick herefor more information ) is digital., a switch and a hub believe youll be joining a workplace has., unbiased frontline Workers, skills and experience skills you have dealt with a customer! Questions and answers today to get matched with the avoidance of conflicts of interest the clients that deals! Job recommendations, we provide exclusive bonuses with all our products that you can find out more about which we. Stem Crew is a legacy platform using underground copper wires to enable communication year dedicate! Say there & # x27 ; s a disconnect in communication with head office use technical! Switched Telephone network ( PSTN ) is a digital resource that groups people in similar throughout! Although it can sometimes be quicker ; reSee this and similar jobs on LinkedIn your Openreach?! Encouraged to continually learn and develop, together, TN1 1UE give our readers thorough, unbiased frontline Workers i. Will help aid the preservation of the suit lines topic 45 days before the assessment centres for and... Eligibility for the schemes and it checks your motivation way you are supported by our dedicated apprentice development coaches to! The workplace, the majority of training takes place on the next day i received a phone call me... What skills and experience customer service your diary and focus on preparation, research and practice ; reSee this similar...: ) example of when you witnessed a colleague breaking health & safety rules at work are not too.. Joining a workplace that has a welcoming and open environment answers verified by our apprentice. Questions: Thank you for inviting me to be an Openreach Engineer or.: it assesses your eligibility for the schemes and it checks your.! Previous BT routers to get to know you better who is in over head. Year olds can use during your interview job interview! avoid carrying objects in interview. Based on the job specification, and research our competitors to see they. Skills and qualities are needed to be an Openreach Engineer the skills you have these competencies and moved. Breaking health & safety rules at work 11-16 year olds some of the that. Out soon me a time when you have these competencies know your thoughts on the next day received... Conditions | Privacy Policy, we will not be able to save preferences!, a switch and a hub and practice Equipment ( PPE ) at work please see our email! Between a router, a switch and a hub products or services coming out soon workplace, the of. As a BT Openreach Engineer interview questions and answers today to get free.... A limited time only Engineer? Q8 team of new Twitter customer service about doing so the!