Fifteen minute transition time is offered before charges apply from Splash Academy to Late Night. Parents found to have left their minor (under 17) onboard with no guardian is subject to fines, ship dismissal, and a legal investigation. If I book a cruise in 2021 but sail in 2022, which benefits will I receive on board? How do I contact the dedicated pre-cruise service desk? Norwegian Cruise Line has introduced an enhanced room service menu. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CD's and DVD's). Bookings that are cancelled before the final payment is due, will receive an FCC for the deposit value and any payment made to Norwegian Cruise Line in excess of this will be returned to the same payment method in line with our normal refund terms. The only thing I can find on the website is a phone number, and I'd prefer not to have to call. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. Future Cruise Credit FREQUENTLY ASKED QUESTIONS Can I or the authorised pick-up people, leave the ship on a port day whilst my child is in Splash Academy? Email casinocredit@ncl.com or call 1 (877) 625-2094 for more details. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Dining/beverage packages that are not part of the Free at Sea programme, Internet packages that are not part of the Free at Sea programme, Onboard amenities such as: Bottles of wine, bon voyage gifts, celebration or photo packages. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. For bookings made on or after April 1, 2022, that prepay their service charges before their sail date: For bookings made on or after April 1, 2020, that prepay their service charges before their sail date: For bookings made on or after April 1, 2019, that prepay their service charges before their sail date: For bookings made prior to April 1st, 2019, that prepay their service charges before their sail date: Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax. Are the benefits per tier level available on all sailings? Don't Lose Your Reservation! No. The service charges are 100% refundable. Spiderweb: Minimum height is 42" (106cm) guests must be over 30lbs (14kgs) but under 250lbs (113kgs), Minimum height and weight requirements for attractions will be enforced. An example is my American Express Platinum provides a certain level . Started June 21, 2021, By For an existing reservation to qualify for a new offer/promotion, it has to be cancelled and re-booked which then changes the booking date on the reservation. When entering Entourage, Teens should have their key card and wristband available/visible. Yes, although children are registered for and placed in the appropriate age group based on their date of birth at the time of sailing for quality programmes. Fees are charged directly to your onboard account. Entourage combines the hang out zone, dance zone, game zone and party zone. The child is then welcomed back after the time frame noted. The Youth Programme Manager has the right to issue a handy phone based if the need is determined. Apr 1, 2014. Which benefits are delivered directly to my stateroom? By Bronze: Can I transfer my Latitudes Rewards points to a friend or family member? All of our ships produce water in accordance with the guidelines and requirements as defined by the U.S. Department of Health and Human Services, U.S. Public Health Service, Centres for Disease Control and Prevention and the National Centre for Environmental Health. The activities will vary per session. Showers are required prior to use and recommended after use. When deciding on your travel date, you should take into account any circumstances or events that may have an influence on your cruise experience, for example school holidays, spring break, local public holidays, special sports events etc. Only on port days, depending on the arrival of the ship into port, Port Day Meals are offered and may include a combination of breakfast, lunch and/or dinner. Port Days How can I book a transfer from the airport to the pier? How long do I have to take my complimentary cruise once I become an Ambassador member? If a child has a severe allergy and uses an epipen, the epipen must come with the child. Onboard Service Charges are additional. **Personal checks will not be accepted, nor can they be cashed on board. I took the risk of sending the new credit card info via email. February 27, 2004. 0 0 When do Norwegian Cruise Line Credit Card points expire? When will the new tier structure be live and how will this affect my current bookings? Why would I prepay my service charges? Parents, if you do not wish for your child to have access, please visit the reception desk and deactivate your child's card. To resolve this: If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier. Please visit our website (www.ncl.eu) to browse all the exciting choices available in every port of call. If not, a message about the incoming call will be delivered to their stateroom and then they can call back* the shore via satellite. You or your travel partner must ask for Peace of Mind when cancelling. Children under 16 require adult supervision at all times whilst using the hot tub. Norwegian Cruise Line World MasterCard Credit Card benefits and features. Will there be any cancellation fees if I cancel my onboard activity? If a guest opts to retain the FCC provided, the guest hereby agrees to all of NCLs terms and conditions associated with the FCC, which can also be found on www.ncl.com/cruise-faq. Click the + button where it says "Guest Relations - before your cruise". Any assistance provided by Norwegian Cruise Line, its team members or service providers does not form part of the contracted services unless agreed differently in writing or where required by legal regulations (for example, in accordance with EU regulation 1107/2006 dated 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air and EU regulation 1177/2010 dated 24 November 2010 concerning the rights of passengers when travelling by sea). If I don't use my speciality dinner voucher on one sailing, can I use it on another sailing? How did the refreshed point structure affect the tiers? If you suffer from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. What are some commonly used cruise terms I should know? As always, for more assistance, please call Norwegian Cruise Line on 0333 241 2319. Is there anything the Peace of Mind FCC cannot be used for? and go to Latitudes Rewards tab. This may mean different protocols from ship to ship based on local state or port requirements or in an abundance of caution to keep our guests and crew as safe as possible. NCLH has a strict no age bumping policy, unless the children have a birthday during the cruise. Please refer to FAQ Are there any fees I should be aware of? There is a form you fill out on NCL.com and submit. Staterooms: Guests are not permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapor devices in their staterooms or on their balconies. How do I make Restaurant Reservations on board? @EllieinNJ Many credit cards have perks and benefits when used for travel especially cruises. Lorem ipsum dolor sit amet consectetur adipisicing elit. Splash Academy and Entourage are complimentary and optional programmes. The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. A $75.00 USD fee will apply and the child will be dismissed from the program if the following occur: 1. I am now an Ambassador member, how do I claim my complimentary cruise? Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax. All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising and we plan our itineraries to sail in regions at the times of year when the seas are at their calmest. You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven, or if you book with a Latitudes Rewards Insider Offer. With a Norwegian Cruise Line World Mastercard, you earn 3 WorldPoints points for every $1 spent on Norwegian purchases, 2 WorldPoints points for every $1 spent on eligible air and hotel purchases and 1 WorldPoints point for every $1 spent on all other purchases. Entourage Wristband Lost and/or Cut Replacement Fee: $20.00. The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to. Think about the shore excursions you'll be taking and pack accordingly, including comfy walking shoes. EllieinNJ, October 13 in Norwegian Cruise Line. Will my charges to my credit card be refunded if I cancel my bookings prior to sailing? Andy Stuart, the CEO of NCL, still has his Twitter handle available at @nclandy. Earn 3 points per $1 spent on Norwegian Cruise Line purchases. Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 20 points. Hours of Operations What cabin categories are included in the one-time complimentary cabin upgrade? We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing. Ancillary pre-purchased items include: Policies for Sixthman full-ship charters may differ. - A child must be 13 years old to register for Entourage. 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